SAHIL KHAN
Mumbai
Summary
High-achieving business operations executive with demonstrated skills in integrating operational strategies, building partnerships and developing new revenue streams. Skillfully manage KPIs and internal controls to monitor operational trends and devise forward-thinking solutions. Results-focused, flexible and resilient in resolving issues.
Overview
8
8
years of professional experience
Work History
Operations Executive
Singhvi Brothers
12.2023 - 09.2024
- Built and strengthened relationships across functional leadership areas to keep revenue development and operational plans interconnected and effective.
- Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
- Created and managed knowledge base to address frequently asked questions and offer how-to guides and troubleshooting instruction.
- Established and maintained productive staff relationships to Improve workplace morale, increase productivity and enhance personal growth.
- Set clear goals to monitor targets and offered real-time input on performance and motivation.
- Developed operational processes to help organization adapt to market change.
- Collaborated on operational support tasks to achieve common goal.
Operations Manager
Raizing Global
02.2023 - 10.2023
- Manage and supervise the workforce, including task allocation, setting deadlines, and monitoring performance
- Identify incorrect or incomplete information by regular quality checks thereby ensuring the accuracy of the visa application
- Oversees and reports weekly, monthly, quarterly
- Record and maintain all operation data
- E-sim operations and sales
- Part of the Meydan free zone operation from Mumbai office
- Handling Visa services for Malaysia, Lebanon, Georgia, and Dubai.
Client Success Associate
Sterling Talent Solutions
10.2019 - 01.2023
- Working on Salesforce as an efficient end to end specialist
- Inducted and trained new joiners for the platform (salesforce)
- Maintained and organized numerous cases raised on salesforce
- Timely updates to the client about the cases that were assigned
- Delivering on time solutions and fulfilling the needs of the client
- Accomplished personal KRAs; contributed in achieving the company's target
- Reviews background screen results and identifies any discrepancies or falsifications
- Participates in special projects and performed other duties as assigned.
Credit officer
Majid Al Futtaim
04.2018 - 10.2018
- Analyze the needs of the prospects and give consultation about the ideal cards for their needs
- To provide appropriate information about Najm credit cards to clients
- Ensured end-to-end after-sales service
- On-site sales visits
- Educated existing and potential customers about the product offerings.
Customer Service Officer
Indigo Airlines
12.2016 - 07.2017
- Addressed customer issues
- Assisted customer check-ins, boarding, and deplaning
- Lucrative customer engagement
- Facilitated agent requirements
- Assisting disabled passengers and those with small children
- Providing information to passengers.
Education
Bachelor in Business Management Studies - undefined
Mumbai University
12.2016
Junior college Commerce - undefined
Reena Mehta College of Commerce and Management studies
12.2013
Higher Secondary School - undefined
S.V.P.V.
12.2011
Skills
- Presentation skills- Knack for putting together a concise presentation
- Writing and creative skills- to stir your imagination and provoke quirky thoughts
- Exceptional communication and networking skills
- Successful working in a team environment, as well as independently
- Ability to work under pressure and multi-task
- Ability to follow instructions and deliver quality results
- A keen eye for out of the box ideas and latest trends
- Quick learner and Adaptive skills
- Attention to detail
- Working on Salesforce as an efficient end to end specialist
- Process Improvements
- Strategic planning and execution
- Team Leadership
- Operations Oversight
- Marketing
Timeline
Operations Executive
Singhvi Brothers
12.2023 - 09.2024
Operations Manager
Raizing Global
02.2023 - 10.2023
Client Success Associate
Sterling Talent Solutions
10.2019 - 01.2023
Credit officer
Majid Al Futtaim
04.2018 - 10.2018
Customer Service Officer
Indigo Airlines
12.2016 - 07.2017
Bachelor in Business Management Studies - undefined
Mumbai University
Junior college Commerce - undefined
Reena Mehta College of Commerce and Management studies
Higher Secondary School - undefined
S.V.P.V.
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