Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Sahil Kothari

Chennai

Summary

Dynamic AI System Engineer with a proven track record at iNextLaabs, leading teams to deliver innovative LLM-based solutions. Expert in Azure and Python, I enhanced client engagement through automation, achieving significant improvements in project efficiency. A strong mentor, I foster collaboration and drive results in fast-paced environments.

Overview

4
4
years of professional experience

Work History

AI System Engineer

iNextLaabs
Chennai
06.2024 - Current

Leadership & Team Impact

  • Tech lead for a growing team of 9+, directly mentoring 5+ freshers and optimizing delivery through process improvements (14-point team plan).
  • Standardized Promptflow as company-wide framework, reducing project turnaround time by 30%+.

Key Projects & Outcomes

  • Sales Assistant Bot (In-house):
    Designed and led development of a GPT-4o-powered sales bot for iNextLabs.com using OpenAI Assistant API, Microsoft Graph, and Azure Search.
    Enabled product/service Q&A, appointment booking, and data/feedback capture; delivered 10–12 demo bookings/month and engaged 100–200 unique users with high client satisfaction.
  • GMMCO ChatBot:
    Headed a team to deliver a multilingual AI assistant for GMMCO, handling product inquiries, sales, store locations, and automated service tickets (50–70/month).
    Integrated WhatsApp support, Azure App Service, Cosmos DB, and Azure Search; supported 200–400 monthly users and drove additional client projects.
  • PayNet Bot (RAG/Document QA):
    Architected a robust RAG system for complex technical policy docs (35+ docs, avg 100+ pages each).
    Developed dynamic agentic workflows (6+ pipelines), improved query response time from 2+ mins to 30s, and achieved 90%+ answer accuracy via prompt engineering and embedding optimization.
  • EWB Bot (Ticketing & Tech Support):
    Delivered a sophisticated ticketing bot for internal use, handling 15+ categories, 70+ subcategories, and dynamic, validated data capture.
    Enabled communication via Teams and email; designed LLM-driven prompts and backend for dynamic field capture and validation.
  • Developed LogFace (Text-to-SQL Assistant): Built a chatbot that converted user questions into SQL queries across six databases, enabling HR and executives to access key insights via web and WhatsApp, and streamlining business data retrieval.
  • Knowledge Base Automation: Built ingestion pipelines from GitHub, SharePoint, OneDrive, and web pages using Logic Apps and Azure Document Intelligence, supporting both daily and near real-time updates.

Rapid Prototyping & POCs

  • Led and delivered multiple AI POCs (KTMB, Prasarana, Bank Rakyat, etc.), including route planning, RAG applications, and real-time alerting solutions.

Cross-Team Collaboration & Process

  • Drove technical knowledge sharing, architectural consulting, and UI/UX improvements for bot deployments.
  • Produced educational content for marketing and onboarding.

Technology Stack:

Python, Azure OpenAI, Cosmos DB, Azure Search, MongoDB, Microsoft Graph, Docker, Azure DevOps, Promptflow, AI Azure Foundry Logic Apps, OCR, Streamlit, WhatsApp API.

Associate Software Engineer

KGiSL
Chennai
10.2021 - 06.2024

• Replaced a third-party chatbot system with an in-house HR chatbot on Teams,

enhancing functionality for FAQs, ticketing, and HR communication.

• Leveraged AWS for efficient deployment and automation of HR tasks.

• Streamlined client processes through surveys and customized chatbot

development.

• Led the creation of a user-friendly platform for building tailored chatbots.

• Managed a six-member team, ensuring timely delivery and high-quality outcomes.

Education

B.Tech - Computer Science

Vellore Institute of Technology (VIT)
Vellore
04-2021

Nanodegree - AI Programming With Python Nanodegree

Udacity
10-2021

Skills

  • LLMs & GenAI (GPT-4o/41, OpenAI Assistants)
  • Python, MongoDB, PostgreSQL
  • Azure (App Services, Cosmos DB, Search, OCR)
  • Promptflow, Microsoft Graph API
  • RAG/Agentic Workflows, Multilingual AI
  • Docker, Azure DevOps, CI/CD (basic)
  • Data Pipelines, Document Intelligence
  • Team Leadership & Mentoring
  • Project Management, Process Optimization
  • Client Engagement, Cross-functional Collaboration

Languages

English
Proficient (C2)
C2
Hindi
Advanced (C1)
C1
Tamil
Intermediate (B1)
B1

Timeline

AI System Engineer

iNextLaabs
06.2024 - Current

Associate Software Engineer

KGiSL
10.2021 - 06.2024

B.Tech - Computer Science

Vellore Institute of Technology (VIT)

Nanodegree - AI Programming With Python Nanodegree

Udacity
Sahil Kothari