SAHIL KOUL
Summary
Dynamic and results-oriented Project and Operations Manager with over 10 years of experience in driving strategic initiatives, optimising business processes, and managing cross-functional teams to deliver high-impact outcomes. Proven track record in SLA and KPI oversight, financial analysis, and due diligence. Committed to driving efficiency and excellence in all projects, with a focus on achieving strategic objectives.
Overview
10
10
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work history
Assistant Manager
Genpact
Gurgaon, Haryana
08.2023 - Current
Led end-to-end project planning, execution, and delivery for McKesson Corporation, adhering to scope, schedule, and budget.
Managed stakeholder expectations through transparent communication across teams.
Oversaw vendor performance, negotiated contracts, and ensured adherence to service level agreements.
Supervised a team of direct reportees, providing feedback to enhance skills and support career development.
Evaluated monthly SLA%, turnaround time, and quality control metrics of subordinates.
Prepared and presented project reports, financial summaries, and risk assessments to senior management.
Assessed new deals for revenue recognition and identified risks to optimise processes.
Administered over 1100 vendor agreements, ensuring compliance with pricing agreements and contractual requirements.
Lead Associate
WNS Global Services Pvt. Ltd
Gurgaon, Haryana
03.2018 - 08.2023
Contributed to major project teams at GSK over six years, enhancing collaboration.
Developed and executed comprehensive project plans and budgets, ensuring on-time delivery of key milestones.
Conducted risk assessments and implemented mitigation strategies to minimise operational disruptions.
Monitored project performance through dashboards, delivering updates to senior stakeholders.
Managed GSK's wealth portfolio, supporting 52 LOCs with Integrated Supported Studies Program.
Automated reconciliation reports using Power Query and Excel, reducing manual workload by 40%.
Created dashboards for tracking KPIs, including Days Payable Outstanding and vendor resolution times.
Presented monthly financial forecasts and results to senior management, ensuring accurate business predictions.
Executive
Reliance Industries Limited
Jamnagar, Gujarat
10.2015 - 10.2017
Maintained accurate, up-to-date records of all contract activities and correspondence.
Communicated with vendors to resolve discrepancies and ensure compliance with SLA terms.
Provided guidance on best practices in contract administration to team members.
Executed contract administration duties, including monitoring compliance and initiating amendments.
Education
Master of Business Administration - International Business & Marketing
BCIPS, Guru Gobind Singh Indraprastha University
New Delhi, National Capital Territory of Delhi 05.2014 - 05.2017
Bachelor of Commerce - Commerce
Sri Aurobindo College, University of Delhi
New Delhi, National Capital Territory of Delhi 04.2011 - 05.2014
Skills
- Project management and team leadership
- Stakeholder engagement
- Process optimization
- SLA and KPI management
- Financial analysis
- Due diligence
- Communication excellence
- Quality control implementation
- Compliance awareness
Languages
English
Fluent
Hindi
Native
Affiliations
- Trekking & Cricket
Accomplishments
· VisitedGlobal Respiratory Leads in the United Kingdom to present a new Business Development Tool (SharePoint based) that was designed to improve the overall operational efficiency in payment processing
· Multiple global recognitions in form of E-Cards from stakeholders and appreciations from management -Q1 & Q2 2025
· ‘Earl and Knight of Knowledge Centre(GSK)’ award –for expertise and professional conduct and continued support
· ‘Duke of Knowledge Centre(GSK)’ award for demonstrating exceptional operational skills, patience and working with onshore team
· Awarded as “League of Champions” for Q3 2022 for setting benchmark in Stakeholder Engagement
· Received positive VoC for strong customer service- Q2 2023
‘GSK Knowledge Centre Gold Award’ for showing resilience teamwork during difficult and challenging months to deliver the strategic engagement plan
Certification
Lean Six Sigma Green Belt(Genpact)
· Project Management Foundation
· Generative & Agentic AI
Timeline
Assistant Manager
Genpact
08.2023 - Current
Lead Associate
WNS Global Services Pvt. Ltd
03.2018 - 08.2023
Executive
Reliance Industries Limited
10.2015 - 10.2017
Master of Business Administration - International Business & Marketing
BCIPS, Guru Gobind Singh Indraprastha University
05.2014 - 05.2017
Bachelor of Commerce - Commerce
Sri Aurobindo College, University of Delhi
04.2011 - 05.2014