Summary
Overview
Work History
Education
Skills
Languages
Timeline
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SAHIL KUMAR

Gurugram

Summary

Results-driven professional in sales management, known for high productivity and efficient task completion. Skilled in strategic planning, customer relationship management, and team leadership. Excel in communication, negotiation, and problem-solving to achieve sales targets and business growth.

Overview

6
6
years of professional experience

Work History

Business Development Manager

Credence Rewards Pvt Ltd.
Mumbai
10.2021 - 05.2024
  • Conducted research on industry trends, competitor activities, and customer needs.
  • Maintained a database of existing customers and prospective leads.
  • Monitored competitors' activities, prices, products, and services in order to stay ahead of the competition.
  • Participated in weekly meetings with executive leadership team members to discuss progress toward goals.
  • Identified potential clients, built relationships, and negotiated contracts.
  • Developed strategic partnerships with vendors and suppliers to ensure cost efficiency.
  • Collaborated with cross-functional teams including marketing, operations, finance.
  • Analyzed customer feedback to identify areas for improvement in products and services offered.

Sales Representative

TELUS Internation
Noida
05.2021 - 09.2021
  • Managed the porting process for Canadian Customers, ensuring a seamless transition to TELUS network
  • Answered inquiries from prospective customers regarding features of products and services offered.
  • Identified opportunities for cross-selling additional products and services.
  • Analyzed customer feedback to improve products and services.
  • Performed regular follow-ups with prospects to close deals in a timely manner.

Executive for Customer Sales & Support

Teleperformance Pvt Litd
06.2019 - 04.2021
  • Managed international clients by providing tailored licensing solutions for images and footages based on individual needs.
  • Provided customers with information regarding products, services and pricing.
  • Answered customer inquiries through live chats in a timely manner.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.

Customer Service Representative

Concentrix
Gurugram
05.2018 - 11.2018
  • Provided timely and accurate responses to customer inquiries regarding products, services, and policies.
  • Resolved customer complaints in a timely manner by addressing root causes of the issue.
  • Initiated contact with customers via telephone or email when necessary.
  • Maintained accurate records of customer interactions, transactions, and feedback for future reference.
  • Processed returns, exchanges, and refunds according to company policies.
  • Assisted team members with difficult calls or queries when required.

Education

10th -

Kendriya Vidyalaya
Jammu

12th -

Kendriya Vidyalaya
Jammu

B. Tech in Civil Engineering - Dropped Out

Samalkha Group of Institutions
Samalkha, Panipat

Skills

  • Customer service experience
  • Sales and Marketing
  • Lead Generation
  • Pipeline Management
  • Client Relationship Building
  • Territory and account management
  • Key decision making
  • Upselling strategies

Languages

Hindi
First Language
English
Advanced (C1)
C1
Punjabi
Intermediate (B1)
B1

Timeline

Business Development Manager

Credence Rewards Pvt Ltd.
10.2021 - 05.2024

Sales Representative

TELUS Internation
05.2021 - 09.2021

Executive for Customer Sales & Support

Teleperformance Pvt Litd
06.2019 - 04.2021

Customer Service Representative

Concentrix
05.2018 - 11.2018

10th -

Kendriya Vidyalaya

12th -

Kendriya Vidyalaya

B. Tech in Civil Engineering - Dropped Out

Samalkha Group of Institutions

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SAHIL KUMAR