Summary
Overview
Work History
Education
Skills
Timeline
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SAHIL KUMAR

HOUSE NO 186 BLOCK F2 SANGAM VIHAR SOUTH DELHI 110062

Summary

Dynamic Bodyshop Assistance Manager at Koncept Hyundai with a proven track record in enhancing customer satisfaction and team performance. Skilled in strategic planning and complex problem-solving, I successfully resolved disputes and optimized operations, ensuring a professional environment that boosted productivity and engagement.

Overview

4
4
years of professional experience

Work History

BODYSHOP ASSISTANCE MANAGER

KONCEPT HYUNDAI
03.2025 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Maximized performance by monitoring daily activities and mentoring team members.

BODYSHOP ADVISOR

TR SAWHNEY AUTOMOBILES
01.2023 - 03.2025
  • Improved communication between technicians and customers, addressing concerns and ensuring timely updates on repair progress.
  • Coordinated efforts with other departments within the dealership to optimize cross-functional collaboration and smooth operations.
  • Established a welcoming environment within the body shop reception area to enhance client comfort during appointments.
  • Resolved customer complaints promptly and professionally, maintaining the company''s reputation for excellence in service.

Body Shop Advisor

AAA VEHICLEADES PVT LTD
03.2021 - 01.2023
  • Enhanced customer satisfaction by providing accurate estimates and explaining repair processes thoroughly.
  • Reduced turnaround time for vehicle repairs with effective scheduling and prioritization of tasks.

Education

No Degree - MECHANIC MOTOR VEHICLE

I.T.I
Delhi, India
02-2021

Bachelor of Arts - ARTS

IGNOU
Delhi, India
12-2020

Skills

  • Customer service

  • Team leadership

  • Time management

  • Verbal and written communication

  • Complex Problem-solving

  • Goal setting

  • Strategic planning

  • Documentation and reporting

Timeline

BODYSHOP ASSISTANCE MANAGER

KONCEPT HYUNDAI
03.2025 - Current

BODYSHOP ADVISOR

TR SAWHNEY AUTOMOBILES
01.2023 - 03.2025

Body Shop Advisor

AAA VEHICLEADES PVT LTD
03.2021 - 01.2023

No Degree - MECHANIC MOTOR VEHICLE

I.T.I

Bachelor of Arts - ARTS

IGNOU

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