SAHIL KUMAR
Bengaluru
Summary
Client-focused operations professional skilled in leveraging AI tools to streamline workflows and enhance service quality across e-commerce environments. Proven experience in managing high-volume orders and acting as a key point of contact between internal teams and stakeholders, ensuring timely delivery and adherence to SLAs. Strong capabilities in data-driven decision-making, problem-solving, and cross-functional collaboration.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
Work History
E-commerce Operations Officer
Joyalukkas
Bangalore
04.2025 - Current
- Managed 7,000+ monthly orders, ensuring alignment with delivery timelines and operational SLAs.
- Identified operational bottlenecks through data analysis and suggested process improvements to enhance service quality.
- Acted as a coordination point between inventory, procurement, and operations teams for smooth execution.
- Coordinated with internal teams to ensure timely delivery aligned with client expectations.
- Ensured adherence to timelines and quality standards impacting overall client satisfaction.
- Ensured inventory accuracy through ERP-based reconciliation and reporting.
Seller Support Associate
Flipkart
Indore
12.2021 - 02.2023
- Handled 100+ daily cases, serving as the primary point of contact for seller queries and issues.
- Coordinated with internal teams to resolve order delays, returns, and stock discrepancies.
- Investigated escalations and reduced turnaround time through structured resolution.
- Maintained detailed reports on recurring issues to support process improvements.
- Ensured compliance with platform policies and maintained service quality standards.
HR Intern
Big Bulls
Bangalore
06.2024 - 08.2024
- Coordinated recruitment processes including candidate communication and onboarding activities.
- Developed tracking sheets to streamline hiring workflows and improve operational efficiency.
- Collaborated with internal teams to ensure timely execution of HR processes.
Education
MBA - Logistics & Supply Chain Management
Ajeenkya DY Patil University
Pune 04.2023 - 07.2025
B.Com (Hons) -
St. Aloysius College
Jabalpur 06.2018 - 07.2021
Skills
- AI Tools Utilization
- Stakeholder Communication and Coordination
- Cross-functional Collaboration
- Data Analysis (Advanced Excel)
- ERP Systems (Microsoft Dynamics 365)
- Client Relationship Management
- Project and Task Management
- SLA and TAT Management
- Problem Solving and Escalation Handling
- Process Improvement and Reporting
Languages
English
Advanced
C1
Hindi
Advanced
C1
Timeline
E-commerce Operations Officer
Joyalukkas
04.2025 - Current
HR Intern
Big Bulls
06.2024 - 08.2024
MBA - Logistics & Supply Chain Management
Ajeenkya DY Patil University
04.2023 - 07.2025
Seller Support Associate
Flipkart
12.2021 - 02.2023
B.Com (Hons) -
St. Aloysius College
06.2018 - 07.2021