Summary
Overview
Work History
Education
Skills
Accomplishments
Personal Information
Languages
Timeline
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SAHIL MADAN

SAHIL MADAN

Navi Mumbai

Summary

Dynamic professional with 3 years of extensive experience in e-commerce warehousing operations, complemented by 1.5 years of specialized expertise in central SCM-returns operations. Skilled in leveraging data-driven insights to drive process improvements and deliver tangible results. Proven ability to lead cross-functional teams and foster collaborative relationships with stakeholders. Seeking to leverage my comprehensive background in e-commerce and SCM to drive operational excellence and contribute to the growth of a forward-thinking organization.

Overview

5
5
years of professional experience

Work History

Assistant Manager

Reliance Retail
Navi Mumbai
09.2022 - Current
  • Ensuring returns process adherence and dashboard SLA for e-commerce operations in all DCs.
  • Guiding and managing internal e-commerce DC team.
  • Working on reduction of returns pendency, tracking and closure of the pendency from return id creation to return material posting till customer refund.
  • Preparing reports of returns posted stock and analyzing the storage locations on weekly basis to take necessary actions for avoiding losses.
  • Analyzing the reasons for RTO and RVP and fixing the issues upon identification to reduce the overall returns.
  • Identifying the gap of unaccounted returns inventory and taking measures to fix the same.

Functional Manager - Fulfilment Center Operations

Udaan
Nagpur/Bhiwandi
07.2019 - 09.2022
  • Directed day-to-day operations focused on attainment of key business metrics such as D2S breach, RTO/RVP reinventorization, manpower utilization, wrong inward cases, D0 & D1 order processing attainment.
  • Managed the saleable inventory along with handling of inward and return rejected stock.
  • Ensured order fulfillment as per the pre-decided cut-offs without any delay due to controllable factors.
  • Dock hit planning and scheduling on daily basis.
  • Managed the end-to-end operations along with inventory management of the Liquidation Centre. Ensured timely liquidation of the stocks to avoid any space callout.
  • Implemented continuous improvement initiatives making the processes easier and less time taking.
  • Identified and resolved unsafe practices to ensure zero percent incident rate at the ground.
  • Coordinated with stakeholders from different teams as and when required for the smooth functioning of operations at the facility.

Education

B. Tech. - Industrial and Production Engineering

College of Technology, G. B. Pant University of Agriculture And Technology
Pantnagar, Uttarakhand
06-2019

Intermediate -

Nalanda Residential School
Kiccha, Uttarakhand
05-2015

High School -

Nalanda Residential School
Kichha, Uttarakhand
05-2013

Skills

  • Warehouse Operations
  • Supply Chain Management
  • Inventory Management
  • Operations Planning
  • Order Fulfillment
  • Team Building and Leadership
  • Staff Management
  • Facility Maintenance
  • Returns processing
  • Cost-reduction strategies

Accomplishments

  • RTO reduced from ~3.5 % to ~2% and RVP ~0.22% to ~0.18% from Apr 23 to Mar 242.
  • DC returns processing SLA achievement improved from 62% in Oct 22 to 98% in Apr 24.
  • Completed targets for metrics such as D2S breach, RTO/RVP reinventoristaion, etc. during my tenure at Udaan.
  • Vice Chancellor's Gold Medal for best graduating student of B. Tech. (Industrial and Production Engineering) degree programme for the year 2018-19.

Personal Information

Date of Birth: 07/04/1996

Languages

  • English
  • Hindi

Timeline

Assistant Manager

Reliance Retail
09.2022 - Current

Functional Manager - Fulfilment Center Operations

Udaan
07.2019 - 09.2022

B. Tech. - Industrial and Production Engineering

College of Technology, G. B. Pant University of Agriculture And Technology

Intermediate -

Nalanda Residential School

High School -

Nalanda Residential School

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