Sahil Manchanda
shift Supervisor
Kanpur
Summary
Passionate about advancing in the hospitality industry, goal is to continuously enhance knowledge and skills to drive career growth and contribute positively to organizational success. Committed to achieving excellence through dedication and a strong work ethic, strive to make a meaningful impact in the industry by leveraging expertise and experience. Looking forward to embracing new challenges and opportunities that will further propel career trajectory within the dynamic world of hospitality.
Overview
12
12
years of professional experience
2012
2012
years of post-secondary education
3
3
Languages
Work History
Shift Supervisor
Lagardere Duty Free
03.2024 - Current
- Developed a deep understanding of menu items and specials, allowing for detailed and accurate descriptions to customers
- Maintained a clean and organized work environment, resulting in improved customer service and faster order processing
- Used point-of-sale software to process customer payments accurately and efficiently
Brand Ambassador
Delhi Duty Free Services
06.2019 - 01.2024
- Processed customer orders quickly and accurately, resulting in increasing customer satisfaction ratings
- Developed lasting relationships with customers through attentive service and engaging conversation, resulting in repeat business
- Performed opening and closing duties as required by the restaurant
Barista (Pre-Opening Team)
Hyatt Andaz
09.2016 - 03.2019
- Deliver warm, comforting service that consistently exceed guest expectations
- Utilized point-of-sale (POS) system to accurately process customer payments
- Operated and maintained coffee and espresso machines, ensuring proper maintenance and cleanliness
Food & Beverage Associate (Pre-Opening Team)
JW Marriott
02.2013 - 06.2016
- Check in with guests to ensure satisfaction with each food course and beverages.
- Managed the food and beverage service, ensuring all passengers were provided with a positive experience
- Prepared and served a wide variety of food and beverage items in a timely manner
Education
Higher Secondary -
Florets International School
High School - undefined
Heliger Borden Education Centre
Skills
Customer-oriented
Interests
Reading newspaper, Gardening, Cooking food
EXTRA-CURRICULAR ACTIVITIES
Tae Kwon Do, Chennai, India Won silver medal Tae Kwon Do, Jammu, India Won Bronze medal
Training
- Diploma in hospitality and aviation, Frankfinn Institute of air hostess training
- May 2011 — September 2012
Timeline
Shift Supervisor
Lagardere Duty Free
03.2024 - Current
Brand Ambassador
Delhi Duty Free Services
06.2019 - 01.2024
Barista (Pre-Opening Team)
Hyatt Andaz
09.2016 - 03.2019
Food & Beverage Associate (Pre-Opening Team)
JW Marriott
02.2013 - 06.2016
High School - undefined
Heliger Borden Education Centre
Higher Secondary -
Florets International School
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