Sahil Mansuri - System Engineer - Tata Consultancy Services (TCS)

Summary

Proactive and detail-oriented IT Support Engineer with over 4 years of experience in enterprise-level application support, incident management, and system integration. Expertise in analyzing and resolving complex technical issues using Core Java, SQL, ServiceNow, and JIRA. Proven ability to deliver high-quality production support while mentoring junior team members and ensuring adherence to corporate IT policies. Committed to providing innovative solutions that enhance business functionality and elevate end-user satisfaction.

Overview

4

years of professional experience

Work History

System Engineer

Tata Consultancy Services (TCS)

12.2021 - Current

Managed and resolved IT support tickets raised via ServiceNow, aligning with SLAs and corporate IT policies.
Provided technical support for business-critical applications, performed root cause analysis, and implemented long-term solutions.
Delivered high-level production support, and collaborated with internal teams to address system integration challenges.
Developed automation scripts for reporting, reducing manual work by 40%, and enhancing data accuracy.
Created thorough documentation of system issues, resolutions, and enhancements for internal use.
Mentored junior staff, offering technical guidance, and improving team capability and responsiveness.
Spearheaded improvements in shift operations, and acted as an SME for priority incident handling.

Key Achievements
Awarded 'Star of the Month' for exceptional performance in production support and delivery.
Recognized training contributions and process documentation that improved team efficiency.
Received multiple appreciations from client stakeholders for performing exceptionally well and providing on-time solutions for production issues.

Education

Master of Computer Application -

Rajiv Gandhi Proudyogiki Vishwavidyalaya

Ratlam, India

04.2001 -

Bachelor of Science - Computer Science

Vikram University Ujjain

Ratlam, India

05-2021

Skills

Technical Proficiency: Core Java, SQL, PL/SQL, JIRA, ServiceNow, Spring Boot, Unix, Oracle, GitHub, Confluence, Bootstrap

IT Support & Troubleshooting: Incident and problem management, change requests, root cause analysis, application performance optimization

Timeline