Sahil Meher
South Delhi
Summary
A Quality and Compliance professional with over 5 years of experience in the BPO and corporate sectors, specializing in quality management, regulatory compliance, and process optimization. A strategic thinker committed to staying ahead of emerging trends and delivering impactful results that align with organizational goals and client expectations.
Overview
7
7
years of professional experience
Work History
Quality and Compliance Analyst
IIRIS Consulting Pvt. Ltd.
10.2022 - Current
- In my role, I am responsible for monitoring and ensuring the quality of daily transactions across multiple departments, including IntelliVerified, IntelliSense, IntelliRisk, and Brand Protection
- I conduct regular feedback sessions, process audits, and training for teams
- I vet critical reports, perform voice and data audits, and lead inter-departmental meetings to drive process improvements
- For the RISCLINE team, I ensure compliance with ISO 9001:2015 standards, met client quality thresholds, and manage daily call audits
- Additionally, I develop training modules, prepare performance dashboards, and coordinate calibration sessions with clients to ensure continuous quality enhancement.
Quality Analyst
Ienergizer IT Service Pvt. Ltd.
01.2021 - 10.2022
- I served as a Quality Analyst for the Sales (Insurance and Lab Test) processes, where I took on direct management responsibilities for training, mentoring, and performance management of the quality assurance team
- I actively participated in weekly and monthly quality review sessions with the department head, providing valuable insights for process improvement
- I coached team members in customer service techniques, offering constructive feedback and motivating them to reach their highest sales potential
- Additionally, I audited FTD and MTD leads and prospects daily, ensuring high standards were maintained
- I also played a key role in delivering quality sessions for New Hire Training (NHT) batches, while contributing to the development, auditing, and optimization of standard work processes
- My efforts were focused on continuous improvement, problem-solving, and providing regular feedback to supervisors and managers to enhance overall team performance
Sales Associate (Health Insurance)
PolicyBazaar
08.2019 - 03.2020
- I worked as a Sales Associate in the Health Insurance division, where I was responsible for assisting customers with the sale of a variety of financial products over the phone
- I consistently met productivity standards, ensuring speed and accuracy in every transaction
- I successfully achieved and exceeded assigned sales targets through a strong understanding of customer needs and by effectively explaining products and services to prospects
- My role also required prompt and effective responses to all internal communications, ensuring smooth coordination within the team
- By focusing on customer satisfaction and closing sales, I contributed to the company's sales objectives and overall growth
Customer Support Executive (Non-voice process/backend)
Elcamino Software Pvt. Ltd.
02.2018 - 02.2019
- I worked as a Customer Support Executive in a non-voice process
- My primary responsibilities included accurately entering customer information into the database within set timelines and handling various data entry tasks
- I also created restaurant menus and catalogues, ensuring that all details were accurate and aligned with client requirements
- Additionally, I worked in rotational shifts every month, which allowed me to adapt to different work schedules while maintaining efficiency in my duties
- My role required attention to detail, effective communication, and a commitment to meeting deadlines
Education
BA. - Programme
Delhi University
01-2021
12th - Arts
CBSE
01-2017
IT SMART -
APLL Institute
01-2015
Skills
- Microsoft Office 365
- Data Analysis
- Quality Audits & Feedback
- Quality Dashboards
- Calibration
- Quality Evaluation Sheet
- Quality Management
- Root Cause Analysis
- Process Improvement
- Cross-functional Collaboration
- Continuous Improvement
- Risk Mitigation
- Operational Efficiency
- Coaching & Development
Languages
- English
- Hindi
Personal Information
- Date of Birth: 04/20/98
- Nationality: Indian
Timeline
Quality and Compliance Analyst
IIRIS Consulting Pvt. Ltd.
10.2022 - Current
Quality Analyst
Ienergizer IT Service Pvt. Ltd.
01.2021 - 10.2022
Sales Associate (Health Insurance)
PolicyBazaar
08.2019 - 03.2020
Customer Support Executive (Non-voice process/backend)
Elcamino Software Pvt. Ltd.
02.2018 - 02.2019
BA. - Programme
Delhi University
12th - Arts
CBSE
IT SMART -
APLL Institute
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