Sahil Mohammad Ramzan Rather

Achieved over 150% growth in annual client base through strategic operational oversight.

Directed operations for leading travel company specializing in skiing and leisure tourism.

• Expanded service offerings with cab rentals, dry fruits, and personalized tour packages.
• Managed diverse teams to significantly improve customer experience and operational workflows.
• Oversaw financial planning, marketing initiatives, and vendor relationships effectively.
• Launched successful sub-brands, enhancing market reach and brand presence.
• Implemented targeted marketing campaigns that increased brand visibility.
• Cultivated strong vendor partnerships to enhance service delivery.

• Executed strategic sales plans to maximize hotel occupancy and revenue across all seasons.
• Cultivated robust relationships with travel agents, corporate clients, and tourism boards to position Rosewood as a premier hospitality choice.
• Negotiated contracts for group bookings and long-stay packages, enhancing profitability.
• Collaborated with front office, F&B, and reservations teams to deliver exceptional guest experiences.
• Performed regular market analysis to monitor competitors and refine pricing strategies.
• Represented hotel at travel fairs and industry events to enhance visibility and forge B2B partnerships.

Increased annual room sales revenue through strategic account acquisitions.

• Closed partnerships with leading tour operators in India and the Middle East.

• Delivered high-quality customer support via phone, email, and chat to ensure prompt resolution of queries.
• Maintained professionalism and empathy while addressing customer service requests and issues.
• Consistently achieved customer satisfaction targets through effective communication and problem-solving.
• Processed service requests, SIM activations, billing inquiries, and account updates efficiently.
• Collaborated with technical teams to resolve complex issues and escalate unresolved cases promptly.
• Kept detailed logs of customer interactions in CRM software for accurate records and follow-ups.
• Promoted Airtel products and services, contributing to upselling initiatives and customer retention.