Sahil Pagare
Mumbai
Summary
Customer Service Supervisor with expertise in team mentoring and service optimization. Proven problem-solving skills enhance customer interactions and drive team performance. Committed to fostering a collaborative environment that prioritizes customer satisfaction.
Overview
8
8
years of professional experience
Work History
Customer Service Supervisor
IDFC First bank
Mumbai
02.2022 - Current
- Trained and mentored team members on effective customer engagement strategies.
- Resolved complex customer inquiries using banking software and tools.
- Coordinated staff schedules to maintain optimal service levels during peak hours.
- Answered phone calls and responded to questions and concerns.
- Resolved escalated customer disputes in a timely manner while maintaining good relationships with customers.
- Supervised and trained customer service staff to ensure excellent customer service delivery.
- Created reports on daily, weekly, monthly basis related to customer service activities.
- Assessed team member performances by delivering one-on-one coaching to promote better service.
- Supervised customer service team to ensure high-quality support and satisfaction.
- Trained new staff on bank policies and customer service protocols.
Floor Supervisor
Omnific Solutions
Mumbai
01.2021 - 01.2022
- Trained new employees on safety protocols and operational standards.
- Monitored inventory levels and placed orders for necessary supplies.
- Resolved customer inquiries and complaints with effective communication skills.
- Provided feedback and support to team members to enhance performance quality.
- Maintained a clean, organized, and safe work environment at all times.
- Supervised and evaluated staff performance, providing feedback and guidance as needed.
Customer Service Representative
Medi Assist
Mumbai
03.2019 - 06.2020
- Assisted clients with insurance queries and benefit explanations.
- Managed incoming calls and resolved customer issues promptly.
- Educated customers on policy details and claim processes.
- Collaborated with team members to enhance service quality.
- Maintained knowledge of company products and industry regulations.
- Supported onboarding of new team members through training sessions.
Customer Service Executive
HDFC Ergo General insurance
Mumbai
02.2017 - 02.2018
- Managed customer inquiries through phone and email communication.
- Handled escalated customer complaints with professionalism and empathy.
- Ensured adherence to company policies while assisting customers daily.
- Performed follow-up calls to customers regarding their inquiries or orders.
- Provided technical support when necessary to resolve complex problems.
- Ensured that all customer queries were handled quickly and professionally.
Education
Production Engineer - Engineering
St. Pius X High School
Mumbai06-2021
Skills
- Customer engagement
- Banking software
- Staff supervision
- Employee training
- Team building
- Problem solving
- Time management
- Quality assurance
Timeline
Customer Service Supervisor
IDFC First bank
02.2022 - Current
Floor Supervisor
Omnific Solutions
01.2021 - 01.2022
Customer Service Representative
Medi Assist
03.2019 - 06.2020
Customer Service Executive
HDFC Ergo General insurance
02.2017 - 02.2018
Production Engineer - Engineering
St. Pius X High School
Similar Profiles
AYUSHI BANSALAYUSHI BANSAL
Acquisition Manager at IDFC First BANK, IDFC BankAcquisition Manager at IDFC First BANK, IDFC Bank
Amarjit MaikapAmarjit Maikap
Manager-Finance at IDFC First Bank Ltd. (erstwhile Capital First Limited, merged with IDFC Bank w.e.f. Dec-18)Manager-Finance at IDFC First Bank Ltd. (erstwhile Capital First Limited, merged with IDFC Bank w.e.f. Dec-18)
VISHAL A THAKARE VISHAL A THAKARE null
Senior Sales Officer at IDFC First Bank (IDFC FIRST BHARAT)Senior Sales Officer at IDFC First Bank (IDFC FIRST BHARAT)
Rajveer BhagatRajveer Bhagat
Wealth Relationship Manager at IDFC First BankWealth Relationship Manager at IDFC First Bank
Shivam BhatShivam Bhat
Senior Consultant at EYSenior Consultant at EY