Sahil Pardeshi
Desktop Support
Mumbai,MH
Summary
- Attentive Desktop Support Technician with 5 years correcting and preventing system malfunctions to mitigate downtime. Versed in both on-site and remote support provisioning. Excels at rapidly and reliably identifying hardware or software weaknesses for remediation through quick and cost-effective means..
- Computer User Support Specialist with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call.
- Results-oriented Desktop Support Engineer with superior problem-solving and critical thinking skills, as well as meticulous attention to detail and methodical nature. Skilled in tackling problems in unique ways to develop innovative solutions. Consistently recognized by superiors and peers for knowledge and expertise.
- Practiced troubleshooter with excellent diagnostics and repair abilities, strong attention to detail and methodical approach. Boosts system performance by thoroughly evaluating and correcting different hardware and software issues.
Overview
3
3
years of post-secondary education
6
6
years of professional experience
Work History
Desktop Support Technician
Silvershield Infotech Pvt. Ltd.
Mumbai, Maharashtra
04.2015 - Current
- Configured hardware, devices and software to set up work stations for employees.
- Installed, modified and repaired software and hardware to resolve technical issues.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Managed customers' expectations of support and technology functionality in order to provide positive user experience.
- Built and provided basic end-user troubleshooting and desktop support on Windows and Mac systems.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Loaded software, granted permissions and configured hardware for new employees as part of onboarding process.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Activated accounts for clients interested in new services.
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Evaluated and responded to incoming sales leads and requests for technical support assistance.
Education
Bachelor of Commerce - Commerce
SHIATS
Allahabad India 01.2014 - 12.2016
Skills
Desktop support
undefinedTimeline
Desktop Support Technician
Silvershield Infotech Pvt. Ltd.
04.2015 - Current
Bachelor of Commerce - Commerce
SHIATS
01.2014 - 12.2016
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