Sahil Pardeshi
Operations- Team Coach
Pune
Summary
Results-driven Team Coach/Leader dedicated to building focused, high-achieving teams through goal-oriented training and mentorship. Skilled at recruiting reliable staff and assistants for unified team culture and purpose-driven squad support. Proponent of detailed finance and resource management to maintain positive perception of program and expand competitive opportunities. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
17
17
years of post-secondary education
Work History
Client Servicing - Team Coach
HSBC Global Electronic Data Processing System
Bangalore
11.2022 - Current
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Researched and corrected customer concerns to promote company loyalty.
- Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Trained and guided team members to maintain high productivity and performance metrics.
- Analyzed and reported on key performance metrics to senior management.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Recognized and rewarded outstanding work performance to cultivate positive and collaborative customer service culture.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
Senior Associate - SME
Amazon Development Centre
Pune
07.2020 - 11.2021
- Resolved escalated customer service inquiries and complaints to maintain satisfaction.
- Measured and improved customer satisfaction through feedback surveys and analysis.
- Monitored customer service calls to verify representatives' adherence to service standards and best practices.
- Trained new personnel regarding company operations, policies and services.
- Cross-trained and provided backup support for organizational leadership.
Senior Associate - Trainee
IBIBO Group Pvt Ltd.
Pune
08.2019 - 07.2020
- Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies.
- Trained and mentored junior staff on customer service strategies and techniques.
- Worked with multidisciplinary teams in new product rollout, effectively addressing inquiries and troubleshooting issues.
- Improved user productivity and efficiency through system training and support.
- Led teams in scheduled and unscheduled equipment maintenance to optimize readiness.
Collection Officer
IndusInd Bank
Pune
07.2018 - 05.2019
- Utilized sharp research skills to track down delinquent account information.
- Worked closely with delinquent members to develop plan of payment in order to rectify outstanding accounts.
- Contacted delinquent members by phone, email and mail to determine reasons for delinquency.
- Documented all daily collections and delinquent account activities by uploading information to company's database.
Information Retrieval Officer
JustDial Limited
Pune
04.2017 - 04.2018
- Abstracted information from records as authorized or requested by Clients and other third-party payers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered constant flow of customer calls with minimal wait times.
Education
High School - General Studies
Shroff High School
Pune 06.2003 - 06.2013
Bachelor Of Commerce - Accounting And Finance
Savitribai Phule Pune University
Pune 06.2017 - 02.2022
Associate Of Science - PCMB
Sir Parshurambhau Mahavidyalay
Pune 06.2013 - 04.2015
Skills
Strategic Planning
undefinedTimeline
Client Servicing - Team Coach
HSBC Global Electronic Data Processing System
11.2022 - Current
Senior Associate - SME
Amazon Development Centre
07.2020 - 11.2021
Senior Associate - Trainee
IBIBO Group Pvt Ltd.
08.2019 - 07.2020
Collection Officer
IndusInd Bank
07.2018 - 05.2019
Bachelor Of Commerce - Accounting And Finance
Savitribai Phule Pune University
06.2017 - 02.2022
Information Retrieval Officer
JustDial Limited
04.2017 - 04.2018
Associate Of Science - PCMB
Sir Parshurambhau Mahavidyalay
06.2013 - 04.2015
High School - General Studies
Shroff High School
06.2003 - 06.2013
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