Sahil Passi
Delhi
Summary
Experienced Field Operations and Logistics Manager with over 5 years of expertise in recruitment, fleet management, and team leadership. Proficient in optimizing delivery efficiency, training and coaching teams, and driving improvements in operational KPIs. Strong communicator with excellent problem-solving and collaboration skills, committed to enhancing performance, and achieving organizational goals.
Overview
7
7
years of professional experience
Work History
Field and Operations Manager
Zomato
Delhi
03.2024 - Current
- Ensured timely and efficient delivery services through oversight of daily field operations.
Managed logistics flow, on-ground teams, and delivery partners to meet business KPIs.
Streamlined onboarding and performance monitoring processes for delivery staff.
Analyzed operational data to implement strategies enhancing efficiency.
Handled escalations to maintain smooth delivery operations.
Coordinated deployment of delivery partners across zones for optimal availability.
Monitored key metrics, including delivery times, cancellations, and ratings for continuous improvement.
Enhanced fleet performance through regular feedback and strategic adjustments.
Fleet Manager
Swiggy
Delhi
03.2023 - 02.2024
- Directed end-to-end fleet operations for Instamart dark stores and Swiggy Food, ensuring on-time and accurate last-mile delivery.
- Optimized rider allocation during peak demand hours, minimizing SLA breaches, and improving delivery efficiency.
- Implemented fraud control checks, reducing order cancellations, and offline deliveries.
- Achieved 100% order-to-rider mapping accuracy, minimizing leakages and enhancing customer satisfaction.
- Collaborated with dark store and restaurant managers for effective inventory handling, and seamless order dispatch.
- Monitored delivery partner utilization, productivity, and attrition while implementing retention strategies.
- Conducted root-cause analysis of escalations to introduce preventive SOPs.
- Partnered with Quality team to improve NPS and decrease customer complaints.
DE-Coach
Swiggy
Delhi
08.2021 - 02.2023
- Conducted onboarding and training for new delivery partners to enhance operational readiness.
Provided ongoing coaching based on performance metrics to improve partner performance.
Served as liaison for partner concerns, delivering essential operational support.
Recruiter
Work India
12.2020 - 07.2021
- Recruited last-mile executives for Swiggy, Zomato, and Shadowfax to enhance operational efficiency.
Coordinated with managers to facilitate timely onboarding of new hires.
Onboarding Executive
Swiggy
Delhi
02.2019 - 02.2020
- Directed hiring and onboarding of delivery executives, facilitating seamless induction and preparation for field operations at Swiggy.
Education
Diploma - Civil Engineering
PDM Institute of Engineering Technology
Karsindhu, Safidon Tehsil, Jind District, Haryana,07-2015
Skills
- Teamwork
- Adaptability
- Communication
- Interpersonal skills
- Problem solving
- Leadership
Hobbies and Interests
- Exploring new places
- Participating in competitions
- Playing snooker
- Playing cricket
Timeline
Field and Operations Manager
Zomato
03.2024 - Current
Fleet Manager
Swiggy
03.2023 - 02.2024
DE-Coach
Swiggy
08.2021 - 02.2023
Recruiter
Work India
12.2020 - 07.2021
Onboarding Executive
Swiggy
02.2019 - 02.2020
Diploma - Civil Engineering
PDM Institute of Engineering Technology
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