Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Sahil Pingale

Sahil Pingale

Navi Mumbai

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience. Experience as Front Desk Agent in busy and successful setting.

Overview

3
3
years of professional experience

Work History

Front Desk Associate

Marriott International
Mumbai
02.2020 - Current
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Used internal software to process reservations, check-ins and check-outs.
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
  • Politely welcomed arriving guests, providing room keys and information on amenities and policies.
  • Took reservations over phone, in person and via computer for guests and provided confirmation information.

Front Desk Associate

ibis Accor
Mumbai
08.2021 - 02.2022
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Used internal software to process reservations, check-ins and check-outs.
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Took reservations over phone, in person and via computer for guests and provided confirmation information.
  • Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.

Front Office Associate

the fern goregaon
mumbai
02.2021 - 07.2021
  • Processed and prepared documents such as business or government forms and expense reports.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Completed patient check-in processes by verifying insurance and submitting forms to nursing team.
  • Produced high-quality communications for internal and external use.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Performed unloading, counting, weighing and sorting of incoming articles to cross-check with invoice or requisition list.
  • Answered calls to take messages or redirect calls to appropriate colleagues.
  • Maintained transaction security by verifying payment cards against identification.

Education

No Degree - HSC in Science

Tilak Education Society
Mumbai

No Degree - SSC

IES Navi Mumbai
Navi Mumbai

Bachelor of Science - Hospitality Administration And Management

Mumbai University
Mumbai
10.2020

Skills

  • Escort Instructions
  • Nightly Audits
  • Data Gathering
  • Basic Guest Handling
  • Guest Satisfaction
  • Check in and Checkout Procedures
  • Quality Assessments
  • Room Assignments
  • Membership Programs
  • Reservation Software
  • Guest Inquiries

Languages

English, Marathi, Hindi
Native language
English
Proficient
C2
Marathi
Proficient
C2
Hindi
Proficient
C2

Timeline

Front Desk Associate

ibis Accor
08.2021 - 02.2022

Front Office Associate

the fern goregaon
02.2021 - 07.2021

Front Desk Associate

Marriott International
02.2020 - Current

No Degree - HSC in Science

Tilak Education Society

No Degree - SSC

IES Navi Mumbai

Bachelor of Science - Hospitality Administration And Management

Mumbai University

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Sahil Pingale