Sahil Rawat
Assistant Manager
Gurugram
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
Work History
Assistant Manager
Manak Waste management pvt ltd
Gurugram
2019.10 - Current
- Oversees operational systems, processes, and infrastructure while looking for opportunities of improvement or revision.
- Spearheaded daily staff meetings to identify improvement strategies, discuss policy updates and facilitate open communication.
- Manages day to day business of the operations department while balancing the responsibilities of various business lines such as business analysis, vendor, and risk management.
- Manages inventory tracking system to record deliveries, shipments and stock levels.
- Coordinated with General Manager in different operational issues and Returns related issues.
- Designed and executed processes to meet business initiatives and drive continuous improvement.
- Delivered high-quality customer service by gathering feedback on product deficiencies.
- Collaborated with team members to facilitate returns quickly and provide outstanding customer service.
- Increased productivity through streamlined processes and system efficiency.
Subject Matter Expert
My Loan Care Venture Pvt Ltd
Gurugram
2018.07 - 2019.08
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Recommended products to customers, thoroughly explaining details.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Trained new personnel regarding company operations, policies and services.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Senior Sales Officer
Wishfin Pvt Ltd
Noida
2017.10 - 2018.05
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
- Enhanced sales operations through development of new sales strategies, cold calling techniques and customer follow-up
- Responded to customer needs by answering questions and providing detailed information about Loans.
- Worked with Loan Officer to create application profile in system and review key information at various stages within process.
Education
High School Diploma -
Brahma Shakti Public School
New Delhi 2010.04 - 2011.05
Associate of Science - Science Education
Govt Boys Sen Secondary School
New Delhi 2012.04 - 2013.05
Bachelor of Science -
Kalinga University
Raipur 2014.08 - 2017.06
Skills
Operations management
Hobbies
Travelling
Reading
Watching Movies
Learn New things
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
I have not failed. I’ve just found 10,000 ways that won’t work.
Thomas Edison
Timeline
Assistant Manager
Manak Waste management pvt ltd
2019.10 - Current
Subject Matter Expert
My Loan Care Venture Pvt Ltd
2018.07 - 2019.08
Senior Sales Officer
Wishfin Pvt Ltd
2017.10 - 2018.05
Bachelor of Science -
Kalinga University
2014.08 - 2017.06
Associate of Science - Science Education
Govt Boys Sen Secondary School
2012.04 - 2013.05
High School Diploma -
Brahma Shakti Public School
2010.04 - 2011.05
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