Sahil Rawat
Assistant Manager
Gurugram
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
Work History
Assistant Manager
Manak Waste management pvt ltd
Gurugram
10.2019 - Current
- Oversees operational systems, processes, and infrastructure while looking for opportunities of improvement or revision.
- Spearheaded daily staff meetings to identify improvement strategies, discuss policy updates and facilitate open communication.
- Manages day to day business of the operations department while balancing the responsibilities of various business lines such as business analysis, vendor, and risk management.
- Manages inventory tracking system to record deliveries, shipments and stock levels.
- Coordinated with General Manager in different operational issues and Returns related issues.
- Designed and executed processes to meet business initiatives and drive continuous improvement.
- Delivered high-quality customer service by gathering feedback on product deficiencies.
- Collaborated with team members to facilitate returns quickly and provide outstanding customer service.
- Increased productivity through streamlined processes and system efficiency.
Subject Matter Expert
My Loan Care Venture Pvt Ltd
Gurugram
07.2018 - 08.2019
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Recommended products to customers, thoroughly explaining details.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Trained new personnel regarding company operations, policies and services.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Senior Sales Officer
Wishfin Pvt Ltd
Noida
10.2017 - 05.2018
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
- Enhanced sales operations through development of new sales strategies, cold calling techniques and customer follow-up
- Responded to customer needs by answering questions and providing detailed information about Loans.
- Worked with Loan Officer to create application profile in system and review key information at various stages within process.
Education
High School Diploma -
Brahma Shakti Public School
New Delhi 04.2010 - 05.2011
Associate of Science - Science Education
Govt Boys Sen Secondary School
New Delhi 04.2012 - 05.2013
Bachelor of Science -
Kalinga University
Raipur 08.2014 - 06.2017
Skills
Operations management
Staff Management
Stock management
Operations
Vendor management
Customer Relations
Hobbies
Travelling
Reading
Watching Movies
Learn New things
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
I have not failed. I’ve just found 10,000 ways that won’t work.
Thomas Edison
Timeline
Assistant Manager
Manak Waste management pvt ltd
10.2019 - Current
Subject Matter Expert
My Loan Care Venture Pvt Ltd
07.2018 - 08.2019
Senior Sales Officer
Wishfin Pvt Ltd
10.2017 - 05.2018
Bachelor of Science -
Kalinga University
08.2014 - 06.2017
Associate of Science - Science Education
Govt Boys Sen Secondary School
04.2012 - 05.2013
High School Diploma -
Brahma Shakti Public School
04.2010 - 05.2011