Sahil Salunkhe
Summary
To utilize the opportunities of working with a reputed and progressive organization, Where I can enhance my professional skill and strength in conjunction with the company's goal and objectives and face new challenges.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Concentrix
Pune
06.2025 - 05.2026
- Resolved customer complaints through effective communication and problem-solving.
- Processed orders and returns efficiently while ensuring customer satisfaction.
- Assisted customers with inquiries and provided product information to enhance their experience.
- Educated customers on new products and services available at Concent.
- Maintained accurate records of customer interactions in the system.
- Provided management with insights on customer trends to support service improvements.
Collection Officer
Fibe (formerly EarlySalary)
01.2024 - 06.2025
- At a job role of collection officer my job responsibility was to contact debtors and collect overdue payments on behalf of a company as per companies rules and regulations.
- Tracked data regularly and made outbound calls to collect debts while maintaining strong relationships with customers.
- Reminder outbound calls are also given to customers before their due date to make them aware regarding their upcoming emi to avoid unnecessary charges for the same.
- Maintained daily tracking of allocated data and reported findings to management.
- Made reminder outbound calls to customers before their due date to inform them about upcoming EMIs and avoid unnecessary charges.
- Secrecy of the customer should be maintained disclosure of personal information is to be strictly prohibited confirmation of the payment received should be given as and when required.
Customer Care Executive
Altruist Technologies Pvt. Ltd.
09.2021 - 05.2022
- Handled inbound and outbound calls and emails as a corporate customer management executive, ensuring efficient communication with customers.
- Guided customers through the health insurance claiming process at Bajaj Allianz for employees at Deloitte, ensuring clarity and support throughout.
- Addressing the customers query through email and inbound calls, forward the documents to the concerned team if necessary.
- Provided all correct information to customers in advance to prevent challenges.
- Forwarded documents to the appropriate team to process claims within the given TAT and deliver exceptional customer experiences.
- Addressed customer queries and provided effective solutions to ensure satisfaction.
Education
S.S.C -
JN Petit Tech high school
H.S.C -
SNBP international school & college
puneTY BBA -
SNBP jr college
Skills
- Customer relationship management
- Order processing
- Issue resolution
- Communication skills
Personal Information
- Date of Birth: 01/07/02
- Marital Status: single
Languages
- Hindi
- Marathi
- English
- Hindi
- Marathi
Timeline
Customer Service Representative
Concentrix
06.2025 - 05.2026
Collection Officer
Fibe (formerly EarlySalary)
01.2024 - 06.2025
Customer Care Executive
Altruist Technologies Pvt. Ltd.
09.2021 - 05.2022
S.S.C -
JN Petit Tech high school
H.S.C -
SNBP international school & college
TY BBA -
SNBP jr college