Sahil Seth

Experience-

• Handling day-to-day retail banking operations, customer dealing, sales, etc.
• Cross-sold bank products and services to meet customer needs and provide options
• Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
• Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
• Boosted sales of bank products through effective cross-selling and up-selling techniques.
• Maintained compliance with bank policies and regulations while executing various financial transactions for customers
• Managing end-to-end retail banking operations of the branch with CASA, including sales, business development, operations management, service delivery, audit, risk management, regulatory compliance, and customer retention.
• Generating referrals from the internal database, and acquiring clients through interacting with walk-in customers.
• Respond to client queries, and solve their grievances.
• Taking care of account instructions regarding customers' KYC, dormancy, beneficial owners in companies, and updates of email and mobile, etc.
• Responded to customer inquiries regarding new accounts and account services.
• Handling the physical AOF department and responsible for resolving NOC queries related to account rejections.

Achievements:

• As a fresher in sales marketing, I have qualified for the banks' contest below in the duration of six months.
• I was also promoted to a Personal Banker within the span of one year, and I received an increment of one rating, leading to my promotion to Manager grade in recent increments.

• Goa Trip Contest.
• Dharamshala Trip Contest.
• RH New Year RNR Contest.
• Holi Bash Party.
• Grandmasters' Award
• Europe Trip Qualified.

• Resolving inventory management concerns.
• Oversee daily operations with the respective department heads to ensure controlling and managing inventory and logistics in a timely manner.
• Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency, and help the company evolve and grow.
• Developed systems and procedures to improve operational quality and team efficiency.
• Supervise daily warehouse activities with their respective heads, including quality assurance, inventory control, space management, logistics, floor productivity, and shipping.
• Observed each employee's individual strengths and initiated a mentoring program to improve areas of weakness.
• Reported issues to higher management with great detail.
• Resolve disputes and other possible issues within the company.

• Performed internal and external audits, research, and administrative reviews of programs and plans to support HR administration.
• Delivered friendly assistance to new hires throughout the interviewing and hiring process.
• Reviewed and screened applicant resumes to identify qualified candidates.
• Implement effective sourcing, screening, and interviewing techniques.
• Processed employee termination paperwork at the direction of supervisory staff.
• Developed and implemented policies and procedures to use for recruitment, employee relations, and benefits administration.
• Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
• Developed and implemented strategies to increase sales and profitability.
• Led hiring, onboarding, and training of new hires to fulfill business requirements.
• Organizing events to increase staff motivation and engagement.
• Resolving disputes between departments about resources.
• Managed a cross-functional team of 60 members from different fields, such as the Sales team, Warehouse Department, Digital Marketing Department, Graphic Designers Team, and E-commerce Department.
• Assisted in conducting internal investigations related to harassment or discrimination claims, ensuring proper resolution according to established guidelines.
• Implemented HR policies and procedures that complied with legal requirements while supporting organizational objectives.
• Improved employee satisfaction by streamlining the onboarding process for new hires.
• Provided coaching services for managers seeking guidance on leadership techniques or employee relations issues.
• Managed recruitment efforts, resulting in a more diverse and qualified workforce.

• Responsible for being the 'Single Point of Contact' for clients and onshore employees regarding the whereabouts of cargo and their allocations, which also involves tracing them during their journey.
• Responsible for billing of cargo transportation and generating invoices to end customers.
• Assisting in creating corporate accounts for repeat customers, and ensuring that minimum commitment revenue is generated from them.
• Providing expertise in hiring executives while gauging their skills, along with job requirements.
• Training hired staff on the process and providing continuous support on the job.
• Responsible for managing a team of 20 executives and enhancing their productivity month on month.
• Covering the Team Manager as needed and reporting to the MD of the company in the U.S. This involves the rate of productivity and Gap Plans, any highlights, red flags of the month, etc.
• Tracked office supplies and restocked low items to keep team members on task and productive.
• Interacted with customers by phone, email, or in person to provide information.
• Coordinated communications, financial processing, registration, record keeping, and other administrative functions.
• Managed and properly accounted for petty cash issued to facilitate general office activities.
• Assisted in the preparation and processing of payroll to facilitate prompt staff payments.
• Assisted in organizing and overseeing assignments to drive operational excellence.
• Established team priorities, maintained schedules, and monitored performance.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.