SAHIL SHABBIR SHAIKH
Modern Endpoint Administrator (MS Intune/SCCM (MECM))
Pune
Summary
IT Professional with over 10 years of extensive experience in desktop support, specializing in Microsoft Endpoint Configuration Manager (MECM) and Microsoft Intune. Proven track record in managing 10,000+ devices across hybrid environments. Adept in automation, compliance policy creation, image management, and MDM integrations. Certified in Microsoft 365 Endpoint Administrator and ITIL v4 Foundation. Focused on enhancing security posture and operational efficiency in enterprise environments.
Overview
11
11
years of professional experience
3
3
Certifications
3
3
Languages
Work History
Senior Systems Engineer / Team Lead – Security & Endpoint Management
Accenture Solutions Pvt. Ltd
10.2023 - Current
- MECM & Intune Management
- Lead a global team of 10+ engineers providing end-to-end desktop, endpoint, and security operations for 4,000+ devices in a MECM-Intune co-managed environment.
- Design and deploy ISO-based images via task sequences and Windows Autopilot configurations.
- Execute application packaging, deployments, and patch rollouts; coordinate monthly patching cycles achieving 97%+ compliance.
- Create and enforce Intune compliance policies, device configuration profiles, and manage mobile devices through MDM platforms.
- Conduct system health checks, detailed log analysis, and endpoint remediation.
- Microsoft Defender Administration
- Administer Microsoft Defender for Endpoint — configure and optimize security policies, perform L1 troubleshooting, manage Secure Score improvements, and monitor endpoint health.
- Proactively identify, assess, and remediate application vulnerabilities, ensuring corporate and regulatory compliance.
- Prepare and present monthly Microsoft Defender security reports and insights to clients during security workshops, converting technical data into actionable recommendations.
- Key Projects:
- Migrated 4000+ devices from Windows 10 to Windows 11 using MECM and IPU (In-Place Upgrade) in under 5 months.
- Successfully implemented 'Hello for Business' across the environment.
- Led the SAP upgrade initiative to the latest version.
- Deployed White Glove provisioning across 5 Lenovo models and reduced imaging time by 40% through Autopilot optimization.
Technology Lead
Infosys Ltd
04.2021 - 10.2023
- Managed MECM infrastructure for Daimler (a global automotive leader).
- Oversaw monthly patching, custom image creation, and software deployments.
- Handled mobile device policy rollout and lifecycle using Intune and in-house MDM tools.
- Coordinated patch compliance, endpoint health, and security configuration baselines.
IT Operations Analyst
Accenture Solutions Pvt. Ltd
08.2017 - 04.2021
- Delivered L2+ desktop support for 3000+ endpoints; adhered to ITIL-based SLAs.
- Handled requests and incidents via ServiceNow, ensuring timely resolution.
- Administered Active Directory, managed OU structures, and enforced GPO settings.
- Provided support for Microsoft Teams, Outlook, and enterprise mobile apps via MDM.
- Managed Cisco and Juniper switches, including VLAN setup and troubleshooting.
- Performed WDS imaging, server configurations, and network printer deployments.
Desktop Support Engineer
Tata Consultancy Services (TCS)
01.2015 - 06.2017
- Provided on-site L1/L2 desktop support for over 600 users.
- Supported Windows Server 2008 services (DHCP, DNS, AD).
- Managed Outlook & Thunderbird mailboxes and software configurations.
- Executed Windows 7 to Windows 10 migration across enterprise sites.
- Utilized DameWare and internal tools for remote issue resolution.
Education
B.Sc. - Computer Science
Pune University
01.2013
HSC - undefined
Pune Board
01.2010
SSC - undefined
Pune Board
01.2008
Skills
Endpoint Management: MECM (SCCM), Microsoft Intune, MDM
Server & Network: Windows Server 2008/2012, AD, GPO, DHCP, DNS
Security & Imaging: Windows Autopilot, ISO Imaging, WDS, Defender for Endpoint
Tools: DameWare, Remote Desktop, LMI
Service Management: ITIL, ServiceNow, Change/Incident Management
Certification
Microsoft Certified: Azure Fundamentals
Interests
Cricket, Music, Internet Browsing
Appreciations
“TCS Gems” received from Amgen in 2015 project for outstanding contribution., “TCS Gems” received from USAA Project GL (Group Lead) for Dynamic support during DHCP issue in 2017., “Encore Award” received in 2018 from Accenture for outstand support to client., “The Extra Mile Award” received in 2024 for staying agile and resilient and successfully prioritizing critical tasks.
Timeline
Senior Systems Engineer / Team Lead – Security & Endpoint Management
Accenture Solutions Pvt. Ltd
10.2023 - Current
Technology Lead
Infosys Ltd
04.2021 - 10.2023
IT Operations Analyst
Accenture Solutions Pvt. Ltd
08.2017 - 04.2021
Desktop Support Engineer
Tata Consultancy Services (TCS)
01.2015 - 06.2017
HSC - undefined
Pune Board
SSC - undefined
Pune Board
B.Sc. - Computer Science
Pune University