Summary
Overview
Work History
Education
Skills
Accomplishments
Skills And Proficiency
Languages
Hobbies and Interests
Industrial Exposure
Personal Information
Timeline
Generic
SAHIL SHAFI

SAHIL SHAFI

Summary

Hospitality professional with extensive experience at The St. Regis Goa Resort, specializing in food and beverage management and guest satisfaction. Achievements include enhanced team productivity and innovative banquet strategies that increased revenue. Strong leadership and communication skills ensure exceptional service delivery and operational excellence.

Overview

9
9
years of professional experience

Work History

Assistant Banquet Manager

The St. Regis Goa Resort
GOA
02.2024 - Current
  • Coordinated end-to-end banquet operations, including planning, execution, and post-event analysis.
  • Oversaw setup, execution, and breakdown of events to ensure seamless delivery.
  • Collaborated with cross-functional teams to exceed client expectations for event quality.
  • Trained and mentored banquet staff to uphold luxury service standards.
  • Conducted pre-event meetings to align expectations and resolve potential issues.
  • Monitored inventory and optimized supply usage to reduce operational costs.
  • Developed strategies to enhance banquet sales and revenue generation.
  • Implemented health and safety standards for regulatory compliance.

Pre-Opening Restaurant Manager

The Prego Restaurants
Riyadh
12.2022 - 12.2023
  • Managed daily operations to ensure efficient service delivery and adherence to brand standards.
  • Anticipated customer needs, promptly resolving complaints to achieve superior guest satisfaction.
  • Improved team performance through targeted training and motivational programs.
  • Oversaw staff development initiatives and conducted training for associates and supervisors.
  • Maintained high-quality establishment setup within restaurant, ensuring compliance with organizational standards.
  • Tracked quarterly performance metrics of associates and supervisors to identify improvement areas.
  • Implemented personalized guest services and loyalty programs to enhance dining experiences.
  • Managed inventory, cost control, and vendor negotiations to optimize supply chain processes.

Pre-Opening F&B Executive to Assistant Banquet Manager

The Leela Bhartiya City
Bangalore
04.2021 - 12.2022
  • Facilitated successful pre-opening of banquet, specialty restaurant, and in-room dining operations.
  • Developed standard operating procedures for efficient service delivery and inventory management.
  • Collaborated with vendors to implement cost-effective procurement practices.
  • Executed daily operational tasks for in-room dining and banquet setups.
  • Managed staff training, grooming, and onboarding to ensure operational readiness.
  • Conducted regular meetings to enhance event planning and coordination.
  • Ensured quality setups for banquets and in-room dining services.
  • Monitored breakages and negotiated vendor billing processes.

Pre-Opening Restaurant Manager

SARPOSH RESTAURANTS & TEA ROOMS (Manzar ECPL)
Bangalore
02.2020 - 04.2021
  • Oversaw daily restaurant operations, delivering exceptional customer service consistently.
  • Spearheaded marketing initiatives and promotional campaigns, attracting new clientele effectively.
  • Ensured compliance with food safety regulations and maintained high hygiene standards.
  • Developed employee engagement programs, enhancing morale and productivity across teams.
  • Scheduled, trained, motivated, and evaluated team members to optimize performance.
  • Managed departmental inventories and ensured proper maintenance of equipment.
  • Conducted monthly departmental meetings to promote feedback and continuous improvement.
  • Interacted with guests to gather feedback on service quality and resolve complaints.

BANQUET EXECUTIVE

RENAISSANCE BANGALORE RACE COURSE HOTEL
11.2018 - 02.2020
  • Supervised daily operations of meeting and banquet services to ensure efficiency.
  • Coordinated purchasing and requisition processes to maintain inventory integrity.
  • Ensured service quality met customer specifications through regular assessments.
  • Maintained high standards for meeting room set-up and overall presentation.
  • Controlled ESS scores during banquets to enhance guest satisfaction.
  • Managed vendor follow-ups for accurate monthly billing processes.
  • Planned events, including material hiring and staffing requirements.
  • Conducted training sessions for associates, focusing on grooming and hotel standards.

Guest Service Associate - Food & Beverage

J W MARRIOTT BENGALURU
11.2016 - 11.2018
  • Managed banquet chinaware, cutlery, glassware, linen, and equipment to ensure quality service delivery.
  • Supervised banquet bar requisitions to maintain stock levels and operational efficiency.
  • Greeted customers upon arrival to provide a welcoming atmosphere.
  • Ensured services met customer specifications for satisfaction.
  • Coordinated communication between internal departments to enhance collaboration.
  • Handled inquiries regarding banquet functions from prospective clients.
  • Oversaw setup and teardown of events, including buffet and bar counter arrangements.
  • Maintained daily records of manpower supply for effective resource management.

Education

Diploma in Hospitality Management -

IHM
Rajbagh, Srinagar
11-2016

Skills

  • Food and beverage management
  • Customer service excellence
  • Operations oversight
  • Guest satisfaction
  • Banquet planning
  • Administrative support
  • Hospitality management
  • Team leadership
  • Relationship management
  • Training and development
  • Vendor coordination
  • Event planning
  • Service standards development
  • Communication skills
  • Effective teamwork
  • Leadership capabilities
  • Career commitment
  • Responsibility awareness
  • Team-oriented approach
  • Results orientation
  • Problem-solving skills
  • Team productivity enhancement
  • Micros knowledge
  • Microsoft Office proficiency
  • Limetray software expertise
  • Foofics familiarity

Accomplishments

  • Successfully catered to 10,000+ guests during the 2017 Aero Show.
  • Completed the Executive Development Program (EDP) in 2018.
  • Multiple nominations for Executive/Manager of the Month awards.
  • Recognized for leadership excellence and innovative service solutions.
  • Proven track record of 8 years of rich & extensive restaurant, hotel bar & banquet experience in F&B Operations, Guest Service Satisfaction & Performance Management.

Skills And Proficiency

Good Communication Skills., Effective team member, with good leadership qualities., Commitment towards Career., Sense of responsibility., Team-oriented and result-driven., To handle the situation with an effective solution., To handle the team with effective productivity., Micros, Microsoft Office, Limetray software, Foofics

Languages

  • English
  • Hindi
  • Urdu
  • Kashmiri

Hobbies and Interests

  • Driving & Traveling
  • Bowling
  • Music
  • Maintaining a Personal Diary

Industrial Exposure

JW Marriott, Bangalore, 2016, F&B, Food Production, Housekeeping, Front Office

Personal Information

  • Passport Number: R4520191
  • Date of Birth: 12/03/96

Timeline

Assistant Banquet Manager

The St. Regis Goa Resort
02.2024 - Current

Pre-Opening Restaurant Manager

The Prego Restaurants
12.2022 - 12.2023

Pre-Opening F&B Executive to Assistant Banquet Manager

The Leela Bhartiya City
04.2021 - 12.2022

Pre-Opening Restaurant Manager

SARPOSH RESTAURANTS & TEA ROOMS (Manzar ECPL)
02.2020 - 04.2021

BANQUET EXECUTIVE

RENAISSANCE BANGALORE RACE COURSE HOTEL
11.2018 - 02.2020

Guest Service Associate - Food & Beverage

J W MARRIOTT BENGALURU
11.2016 - 11.2018

Diploma in Hospitality Management -

IHM

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