Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Sahil Shaikh

Sahil Shaikh

Mumbai

Summary

Seasoned Customer Service Executive with robust experience in managing and resolving customer queries, complaints, and requests. Demonstrated strengths in enhancing customer satisfaction levels while streamlining processes to ensure efficiency. Proven track record of training and leading customer service teams resulting in improved performance and increased productivity.

Overview

3
3
years of professional experience

Work History

Customer Service Executive

Akasa Air
Mumbai
12.2023 - 08.2024
  • Resolved customer complaints in a timely manner while maintaining professional attitude.

Customer Service Executive

Go Airlines India LTD
Pune
11.2021 - 09.2023
  • Processed orders accurately and efficiently in accordance with company policies.

Education

Aviation And Hospitality Management

Speedjet Aviation Academy (GAA)
Mumbai
03-2020

HSC

Mapkhan Jr College of Arts And Commerce
Mumbai
06-2018

SSC

St. Lawrence High School
Mumbai
03-2016

Skills

  • Customer Needs Assessment
  • Customer Relationship Management
  • Issue Escalation
  • Customer Engagement
  • Relationship Building
  • Complaint Handling
  • Public Speaking
  • Customer queries
  • Team Collaboration

Languages

English
Beginner
A1
Hindi
Beginner
A1
Marathi
Beginner
A1

Timeline

Customer Service Executive

Akasa Air
12.2023 - 08.2024

Customer Service Executive

Go Airlines India LTD
11.2021 - 09.2023

Aviation And Hospitality Management

Speedjet Aviation Academy (GAA)

HSC

Mapkhan Jr College of Arts And Commerce

SSC

St. Lawrence High School
Sahil Shaikh