Sahil Sharma
New Delhi
Summary
A career that is enriching in terms of inputs which provides ample scope for employing my abilities to achieve constant advancements and to work for the betterment of the organization.
Professional Assistant Store Manager with exceptional team leadership qualities and operational management capabilities. Well-versed in delivering exceptional customer communication and customer service. Talented driver of performance compliance with applicable standards, rules and regulations.
Overview
6
6
years of professional experience
Work History
Assistant Store Manager
Puma store india private limited
11.2023 - Current
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Created promotional campaigns to increase brand awareness and attract new customers.
- Ensured compliance with all safety regulations throughout the store premises.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Collaborated with other departments within the organization to coordinate promotions, events, and special projects.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Organized weekly meetings with department heads to review progress on key objectives.
Shift Manager
Tim Hortons
01.2023 - 10.2023
- Arrive prior to the opening time to ensure all equipment is functional and operational
- Conduct a walkthrough of the premises to check cleanliness and organization
- Coordinate with staff to ensure all stations are set up for the day's operations
- Assign tasks to staff members for the shift based on their capabilities and the needs of the business
- Conduct a pre-shift meeting to communicate goals, specials, and any operational updates
- Ensure all staff are aware of their duties and responsibilities for the shift
- Monitor the flow of customers and adjust staffing levels as needed to maintain service efficiency
- Address customer inquiries, concerns, and complaints promptly and professionally
- Supervise food preparation to ensure products meet Tim Hortons' quality standards
- Conduct regular checks of food temperatures, freshness, and presentation
- Address any issues with food quality or consistency immediately
- Monitor inventory levels of ingredients, supplies, and packaging materials throughout the shift
- Place orders for restocking as needed to prevent shortages
- Conduct periodic inventory audits to reconcile stock levels and identify any discrepancies
- Oversee cash handling procedures, including opening and closing tills, and ensuring accuracy in transactions
- Monitor cash flow throughout the shift and make deposits as necessary to minimize risk
- Train staff on proper cash handling protocols and ensure compliance with company policies
- Provide coaching and guidance to staff to enhance their skills and performance
- Identify training needs and facilitate ongoing training sessions as necessary
- Foster a positive and supportive work environment to promote teamwork and morale
- Ensure all equipment is properly shut down and secured at the end of the shift
- Conduct a final walkthrough to ensure cleanliness and organization standards are met
- Complete end-of-day paperwork, including cash reconciliation and shift reports
Shift Supervisor
PVR CINEMAS
Delhi
01.2020 - 12.2022
- Company Overview: PVR CINEMAS MAINSTREAM AND LUXE GOLD CLASS
- Supports the smooth running of the Operations department, where all aspects of the guest journey and experience are delivered to the highest level
- Making Monthly Comparison, EBITDA, Monthly Review PPT in every Month
- Works proactively to improve guest satisfaction and comfort, delivering a positive and timely response to guest enquiries and problem resolution
- Delivers on plans and objectives where Team initiatives & Cinemas targets are achieved
- Supervises the Entire Cinemas team fostering a culture of growth, development and performance within the department
- Accountable for ensuring that costs and inventory are controlled, that productivity and performance levels are attained
- Takes ownership to deliver an effective planned guest engagement program
- Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required
- Ensure compliance with Box office / Concessions area polices and procedure
- Check employee turnout (physical appearance), discipline, conduct work performance
- Brief all staff regularly on Box office /concessions operational matters in per shift Opening briefings
- Provide customer redresses and take action steps to prevent similar complaints in future
- Ensures that all Box office / Concessions area equipment's are working optimally
- Conducts rounds of the premises to ensure that things are in order
- Daily reporting of sales & expenses of outlet to company senior concern person
- Verification and reporting of all short /excess /damage/dump to Accounts Department
- Handling more than 60 Team members & making roaster for the Current Employer
- PVR CINEMAS MAINSTREAM AND LUXE GOLD CLASS
ENTERTAINMENT HOST
PVR CINEMAS
11.2018 - 12.2019
- Interacted with customers, ensuring an enjoyable and pleasant movie-going experience
- Addressed customer inquiries and concerns regarding movie schedules, tickets, and facilities
- Organized and facilitated events and special promotions within the cinema, enhancing customer engagement and loyalty
- Guided customers in choosing movies based on preferences and provided information on various movie genres and ratings
- Offered excellent customer service, assisting with ticket sales, seating arrangements, and resolving any issues during the movie
- Collaborated with colleagues to maintain a high standard of service and efficiency in the cinema operations
- Maintain cleanliness and Orderliness in the lobby and other public areas, ensuring a visually appealing atmosphere
- Promoted concessions and loyalty programs, effectively increasing sales and customer participation
- Managed cash transactions and maintained accuracy in ticket sales and monetary transactions
- Dealt with challenging situations and conflicts, finding appropriate resolutions to ensure customer satisfaction
- Possess effective communication skills to interact with Guest, handle inquiries, and convey information clearly and politely
Education
BA - Programme
Delhi University -SOL
01.2023
Senior Secondary School -
Open Board New Delhi
01.2018
Secondary School -
Open Board- New Delhi
01.2015
Skills
- Willing to serve others
- Polite and friendly
- Clean and neat
- Team players
- Healthy and fit
- Able to work under pressure
- Willing to be flexible in their working patterns
- Caring and supportive towards guests
- Store Organization
- Customer Relations
- Loss Prevention
- Stock management
- Incident Reports
Disclaimer
I, Sahil Sharma, hereby declare that the information contained herein is true and correct to the best of my knowledge and belief.
Languages
- English
- Hindi
- Punjabi
Personal Information
- Father's Name: Mr. Parvinder Sharma
- Date of Birth: 04/04/96
- Nationality: India
- Marital Status: Single
Languages
English
Advanced
C1
Punjabi
Proficient
C2
Hindi
Proficient
C2
Timeline
Assistant Store Manager
Puma store india private limited
11.2023 - Current
Shift Manager
Tim Hortons
01.2023 - 10.2023
Shift Supervisor
PVR CINEMAS
01.2020 - 12.2022
ENTERTAINMENT HOST
PVR CINEMAS
11.2018 - 12.2019
BA - Programme
Delhi University -SOL
Senior Secondary School -
Open Board New Delhi
Secondary School -
Open Board- New Delhi