Sahil Sharma
Project Manager
Gurugram,HR
Summary
Experienced Project Manager with a strong background in Networking, Firewall, capacity and change management, currently
leading cross-functional teams to optimize resource allocation and ensure service continuity. Proven track record in managing
risks and delivering projects on time and within budget, with a focus on aligning IT solutions with business objectives.
Skilled in stakeholder management and process improvements, seeking to leverage expertise in capacity and availability
management to enhance operational efficiency in a dynamic environment.
Overview
9
9
years of professional experience
Work History
British Telecom
10.2021 - Current
- Developed and defined comprehensive project scope, objectives, and deliverables, resulting in alignment with business goals and seamless execution of project plans
- Led the preparation and management of the project budget, ensuring cost control and efficient use of financial resources, which resulted in delivering the project within budgetary constraints
- Built and led cross-functional teams by aligning team members' skills with project needs, which fostered a collaborative environment and ensured project deadlines were met
- Proactively identified potential risks and vulnerabilities, developed and implemented risk management strategies, which minimized impact and maintained project continuity
- Ensured transparent and effective communication with all project stakeholders, providing timely updates and concise status reports, which ensured alignment and managed expectations
- Oversaw quality control processes to ensure project deliverables met or exceeded defined standards, implementing quality assurance protocols and conducting periodic reviews to maintain compliance with industry standards
- Monitored project progress using performance tracking tools like JIRA and Trello, identifying deviations and applying corrective actions to keep projects on track, and prepared detailed progress reports for stakeholders to maintain visibility
- Managed and documented project changes, including scope, timelines, and resource allocations, ensuring all changes were evaluated and approved by stakeholders to minimize disruption and maintain project alignment
Service Reliability Engineer
British Telecom
04.2019 - 09.2021
- Handled Service Now Requests, P3/P4 Incidents, and resolved them within SLA, ensuring adherence to ITIL practices, which improved incident resolution efficiency and minimized downtime
- Acted as a point of escalation for tier 1 SOC security analysts, providing guidance and oversight on security incident resolution and containment techniques, which enhanced incident response times and security posture
- Configured and troubleshooted Cisco firewalls and IOS-based devices, ensuring optimal performance in network security
- Managed and proactively troubleshoot network infrastructure 24x7, covering all routing, switching, and network security issues including use of TCP/IP protocols, which ensured high network availability and reliability
- Performed daily environment pre-checks and monitored alerts for all client devices, ensuring system health and security, which prevented potential issues and maintained optimal system performance
- Maintained surveillance on high/memory CPU and performance issues on security devices, addressing critical alerts to ensure system stability, resulting in improved device uptime and reliability
- Addressed issues identified through monitoring tools such as ServiceNow (SNOW) and coordinated with various teams to ensure complete resolution and system reliability
- Supported the configuration and management of network infrastructures, implemented firewalls, switches, routers, and managed IPSEC
- VPN tunnels for remote customer connectivity, leading to enhanced network security and connectivity
Service Desk Analyst Gurugram
British Telecom
11.2016 - 03.2019
- Scheduled and executed changes as per client requirements, ensuring minimal downtime and client satisfaction
- Added and configured firewall rules on core customer firewalls, enhancing network security and compliance with customer require- ments
- Provided first-line technical support to users through various channels, including phone, email, and chat
- Diagnosed and resolved incidents and service requests in accordance with ITIL best practices
- Escalated incidents to appropriate teams for further investigation and resolution, ensuring timely and effective problem-solving
- Created and maintained knowledge base articles using ServiceNow, which enhanced incident resolution efficiency
- Monitored system performance and proactively identified potential issues, implementing preventive measures to ensure network stability and reliability.
Network Analyst Gurugram
FIS Global Business Solutions India Pvt. Ltd
12.2015 - 08.2016
- Executed SOC procedures to ensure network security and compliance, resulting in a 20% reduction in security breaches
- Triaged security events and incidents, detected anomalies, and reported remediation actions to maintain network integrity
- Ensured completeness of incident information to facilitate effective resolution, improving incident response time by 15%
- Escalated incidents to the L2 SOC team when relevant, ensuring timely and effective handling, which reduced incident resolution time by 10%
- Followed up on remediation activities to ensure successful resolution of security incidents, leading to a 25% increase in incident resolution success rate
Education
EMBA - undefined
SP Jain School of Global Management
2026
Bachelor - Computer
Shobhit University
Jan 2014
12th - undefined
Northeast Board
Mar 2010
10th - undefined
NIOS
Mar 2008
Project Management Simplified: Certificate Of Completion from LinkedIn Learning - undefined
Project Management Foundations Schedules: Certificate Of Completion from LinkedIn Learning - undefined
Intro to Service Management with ITIL@4: Certificate Of Completion from LinkedIn Learning - undefined
AWS CLOUD Practitioner Essential: Certificate Of Completion from - undefined
Amazon Web Services
AWS) CCNA: Certificate Of Completion from - undefined
CompTIA A+: Certificate Of Completion from cybrary CompTIA - undefined
Certificate Of Completion - undefined
Professional Networking and Influence: Certificate Of Completion from LinkedIn Learning - undefined
Generative AI Overview for Project Managers: Certificate Of Completion - undefined
Project Management Institute
High Stake Communications: Certificate Of Completion from LinkedIn Learning - undefined
Creating a Positive Customer Experience: Certificate Of Completion from LinkedIn Learning Agile Project Management with Jira Cloud: 1 Projects, Boards, and Issues: Certificate of Completion from Athlassian Agile Project Management with Jira Cloud: 2 Projects, Boards, and Issues: Certificate of Completion from Athlassian Agile Project Management with Jira Cloud: 3 Projects, Boards, and Issues: Certificate of Completion from Athlassian Managing Project Stakeholders: Certificate Of Completion from LinkedIn Learning - undefined
The Basics of Scrum: Certificate Of - undefined
Project Management Institute
Introduction to ITSM: Certificate Of Completion from - undefined
Atlassian University
Agile Requirement Foundations: Certificate Of - undefined
Project Management Institute
Agile Development Practices - undefined
Management Institute
Completion from - undefined
Management Institute
Skills
- Skills & Tools
- ITIL Process, Documentation Tools:
- MS Office Suite, ServiceNow, JIRA Service Desk, NGSD, AWS, JIRA, Project Management
- Trello, Asana, Scrum Methodology, Agile Methodology
ITIL framework
IT risk management
Capacity management
IT service management
Availability management
Incident management
Business analysis
Service level management
Problem management
Project management
Project planning
Project planning and development
Project scheduling
Project tracking
Strategic planning
Schedule management
Client relations
Customer relations
Stakeholder communications
Staff management
Budgeting and forecasting
Risk management
Document management
Scope management
Advanced problem solving
Work flow planning
Project estimation and bidding
Project scope
Cross-functional collaboration
Contract management
Project closure
Agile methodology
Project regulations
Resource allocation
Sprint planning
Agile best practices
Scrum framework expertise
Stakeholder management
Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programsWork from home optionHealthcare benefitsTeam Building / Company RetreatsPaid sick leaveStock Options / Equity / Profit SharingPaid time off4-day work weekTimeline
British Telecom
10.2021 - Current
Service Reliability Engineer
British Telecom
04.2019 - 09.2021
Service Desk Analyst Gurugram
British Telecom
11.2016 - 03.2019
Network Analyst Gurugram
FIS Global Business Solutions India Pvt. Ltd
12.2015 - 08.2016
EMBA - undefined
SP Jain School of Global Management
Bachelor - Computer
Shobhit University
12th - undefined
Northeast Board
10th - undefined
NIOS
Project Management Simplified: Certificate Of Completion from LinkedIn Learning - undefined
Project Management Foundations Schedules: Certificate Of Completion from LinkedIn Learning - undefined
Intro to Service Management with ITIL@4: Certificate Of Completion from LinkedIn Learning - undefined
AWS CLOUD Practitioner Essential: Certificate Of Completion from - undefined
Amazon Web Services
AWS) CCNA: Certificate Of Completion from - undefined
CompTIA A+: Certificate Of Completion from cybrary CompTIA - undefined
Certificate Of Completion - undefined
Professional Networking and Influence: Certificate Of Completion from LinkedIn Learning - undefined
Generative AI Overview for Project Managers: Certificate Of Completion - undefined
Project Management Institute
High Stake Communications: Certificate Of Completion from LinkedIn Learning - undefined
Creating a Positive Customer Experience: Certificate Of Completion from LinkedIn Learning Agile Project Management with Jira Cloud: 1 Projects, Boards, and Issues: Certificate of Completion from Athlassian Agile Project Management with Jira Cloud: 2 Projects, Boards, and Issues: Certificate of Completion from Athlassian Agile Project Management with Jira Cloud: 3 Projects, Boards, and Issues: Certificate of Completion from Athlassian Managing Project Stakeholders: Certificate Of Completion from LinkedIn Learning - undefined
The Basics of Scrum: Certificate Of - undefined
Project Management Institute
Introduction to ITSM: Certificate Of Completion from - undefined
Atlassian University
Agile Requirement Foundations: Certificate Of - undefined
Project Management Institute
Agile Development Practices - undefined
Management Institute
Completion from - undefined
Management Institute
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