SAHIL SINGH
Delhi
Summary
Motivated Front Desk Associate with talent for coordinating guest services. Proactive with history of managing multiple tasks in various areas with specialties in conflict resolution, team coordination and customer support. Highly organized, detail-oriented and thrives in fast-paced, intense environment,Devoted to giving every customer a positive and memorable experience.
Overview
2
2
years of professional experience
Work History
Internship
IHG crowne plaza hotel
New Delhi
- In my six month industrial training I use to work in close association with different departments like Front Office, Food and Beverage, Food Production and Housekeeping in hotel and I assisted in daily routines operations.
Bell Person
The Leela
Gandhinagar
2022.04 - 2022.10
- Greeted guests in a friendly and professional manner.
- Assisted guests with their luggage, providing assistance to the guest room or other areas of the hotel as requested.
- Answered incoming calls from guests and provided information regarding hotel services, amenities, and directions.
- Provided concierge services such as restaurant recommendations and reservations, arranging transportation, scheduling tours.
Front Desk Agent
Novotel & Pullman Aerocity
2022.12 - Current
- Manage cash drawer responsibly throughout shift,Blocking of rooms as per the prefrence of the guest,
- Greeting guests upon arrival and provided them with outstanding customer service.
- Assisting guests with check-in, check-out, and room reservations.
- Answering incoming calls and inquiries from potential guests in a professional manner.
- Provideing information about the hotel's facilities, services, and nearby attractions to guests.
- Handleing cash payments for guest transactions accurately and efficiently.
- Maintaining an organized front office area by restocking supplies as needed.
- Resolving customer complaints in a timely manner to ensure customer satisfaction.
- Train new hires on proper use of computer systems and other front office equipment.
Education
Bachelors in Hotel And Tourism Management - Hospitality
UEI Global
New Delhi 05.2022
Skills
- Interpersonal and Social Skills
- Fast Learner
- Teamwork
- Time Management
- Problem-Solving Skills
- Listening Skills
- Effective Planning
Accomplishments
- Internship certificate from IHG with outstanding overall rating.
- I also got an appreciation letter from CII India for working in 16th CII global business summit.
Timeline
Front Desk Agent
Novotel & Pullman Aerocity
2022.12 - Current
Bell Person
The Leela
2022.04 - 2022.10
Internship
IHG crowne plaza hotel
Bachelors in Hotel And Tourism Management - Hospitality
UEI Global
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