Sahil Solanki

Operations/E-Commerce Management

• Planned, implemented and tracked sales and marketing strategies to promote brand products.
• Cooperated and worked closely with communications team to develop marketing strategies to boost brand awareness.
• Monitored online advertising and social media campaigns to assess success of different strategies.
• Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
• Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
• Reviewed operations reports to understand numbers and trends.
• Identified procedure or process changes required to improve performance and productivity.
• Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
• Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.

Client/Vendor Management

• Worked as Zomato has the most comprehensive selection of restaurants by signing up the target merchants/clients quickly and effectively.
• Coordinated client meetings to offer expert, individualized service, driving sales and boosting brand loyalty.
• Executed and devised business development strategies to attract and acquire new clients using content marketing, cold-calling and networking.
• Educated clients on ongoing basis regarding asset allocation.
• Maintained the overall TAT of Merchant onboarding process on Zomato’s platform.
• Build long-term partnerships with our clients.
• Manage and grow relationships with the clients: identify opportunities and take initiatives to grow the business of our accounts.
• Analyze data and ensure month on month growth of our client's business.
• Proficient in vendor management by assigning the daily task, projects & cleanups. Shared weekly & monthly reports. Taking care for approval of invoices.

Team Management

• Spearheaded recruitment and hiring process and compiled training materials for new and existing team members.
• Keeping record of their performance. Assigning daily tasks & projects.
• Created, managed and executed business plan and communicated company vision and objectives to motivate teams.
• Built and deepened relationships with internal and external personnel to enhance client retention and growth plans.
• Established open and professional relationships with team members to achieve quick resolutions for various issues.
• Facilitated training for associates through daily coaching and regular performance appraisals.
• Implemented new working processes to deliver multiple improvements.
• Conducted training and mentored team members to promote productivity and commitment to friendly service.
• Led team of 23 members while providing exceptional customer service.

• Gained significant exposure in spearheading the operation process implementation initiatives and ensuring delivery of various processes to Barclays team through various communication channels within agreed Service levels.

• Was handling Ebay Australia chat process.