Sahil Thakur
Kangra
Summary
Dynamic professional with a proven track record at Teleperformance, excelling in customer satisfaction and team mentorship. Skilled in CRM management and employee training, resolving customer inquiries, troubleshooting technical issues, and ensuring satisfaction with products and services, I effectively enhanced onboarding efficiency. As a Junior Software Developer at Pennsylvania Enterprise, I utilized HTML and CSS to develop robust web applications, demonstrating strong communication and organizational skills.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Teleperformance
Jaipur
10.2022 - 12.2024
- Handled all customer inquiries via emails, ensuring that the product was delivered with appropriate care and attention
- Maintained high customer satisfaction by delivering prompt and accurate support
- Coordinated with other departments to ensure seamless customer support and issue resolution
- Maintained CRM Reports to accurately updated customer interactions, feedback, and resolutions in the system
- Trained and mentored a team of 10 new hires by reducing onboarding time and boosting team efficiency
Junior Software Developer
Pennsylvania Enterprise
Jalandhar
05.2022 - 09.2022
- Developed Web Applications assisted in designing, coding, testing, and debugging software solutions
- Worked with Multiple Technologies Utilized languages like Javascript, HTML, Css, Jira to develop Web applications
- Identified and fixed bugs to improve application stability and performance
- Worked closely with experienced senior engineers to enhance software performance
- Contributed to adding new functionalities based on client requirements
- Attended daily Scrum meeting, sprint planning, and retrospective meetings
Education
Bachelor - Computer Science
D.A.V. university
Jalandhar, India05.2022
High school or equivalent -
Him Academy Public School
Hamirpur, Himachal02.2018
Skills
- Microsoft Office
- Communication Skills
- Bilingual
- Microsoft Word
- Organizational Skills
- Report generation
- Database Management
- Google Analytics
- Microsoft excel
- Employee Training
- HTML
- CSS
- AWS
- Jira
- Customer Relationship Management
Accomplishments
- Recognized as best employee for outstanding customer service.
- Achieved a 90% customer satisfaction rating for several months.
Activities
- Travelling, Gaming, Football
- Singing
Languages
English
First Language
English
Proficient (C2)
C2
Timeline
Customer Service Representative
Teleperformance
10.2022 - 12.2024
Junior Software Developer
Pennsylvania Enterprise
05.2022 - 09.2022
Bachelor - Computer Science
D.A.V. university
High school or equivalent -
Him Academy Public School
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