SAHIL WANJARI
Mumbai
Summary
Customer Success Manager with 2.1+ years of experience driving adoption, retention, and revenue growth for B2B SaaS clients across SEA and India. Adept at managing large enterprise accounts, leading strategic QBRs/MBRs, and delivering actionable insights using product analytics. Holds an MBA in Marketing & Analytics. Demonstrated ability to influence business outcomes, streamline onboarding, and scale engagement through training, workshops, and lifecycle strategies.
Overview
5
5
years of professional experience
Work History
Customer Success Manager - SEA Region
CleverTap
01.2025 - Current
- Manage a portfolio of high-impact enterprise accounts across Southeast Asia with a combined ACV of $1.7M+ USD.
- Spearheaded onboarding, lifecycle optimization, and adoption for top-tier clients, achieving 80%+ feature adoption within the first 90 days.
- Conducted 15+ strategic QBRs/MBRs to showcase ROI, identify friction points, and propose roadmap alignment.
- Led custom training workshops and enablement programs, boosting campaign efficiency and user engagement metrics.
- Collaborated with cross-functional teams to enhance customer journeys and reduce time-to-value.
- Delivered product insights using analytics, contributing to 15% improvement in D30 retention and 12% uplift in conversions.
Customer Success Manager
IDfy
05.2023 - 01.2025
- Managed a book of business worth INR 6+ Crores ARR with a portfolio of 45+ clients including Mahindra Finance, Tata Croma, HDFC Bank, and others.
- Achieved 15% QoQ revenue growth by identifying whitespace opportunities and expanding product usage.
- Led weekly/monthly cadence calls and high-impact QBRs and MBRs.
- Orchestrated success plans tailored to client goals and aligned internal teams to drive satisfaction.
- Utilized customer feedback to inform changes and improvements to customer success plans.
Product Manager Intern
CAMS
04.2022 - 06.2022
- Proposed optimized CRM workflows leading to projected 50% cost reduction.
- Designed wireframes, conducted workflow analysis, and delivered product recommendations.
Brand Manager Intern
IMS
07.2020 - 09.2020
- Conducted market research to assess effectiveness of customer touchpoints.
- Contributed strategic insights to enhance brand perception and brand recall.
Education
MBA - Marketing & Analytics
Great Lakes Institute of Management
Chennai01.2023
B.E. - Mechanical Engineering
Sinhgad College of Engineering
Pune01.2021
Skills
- Account Management & Retention Strategy
- B2B SaaS Lifecycle Marketing Martech
- Data-Driven Insights & ROI Delivery
- Segmentation & Analytics (CleverTap, GA)
- Campaign Optimization & Customer Journeys
- Stakeholder Engagement & QBR Management
Accomplishments
- Awarded for exceptional QBR delivery and research excellence.
- Delivered strategic impact leading to a Pre-Placement Offer from CAMS.
- AIR 25 - Sales Category, National Management Olympiad 2022.
Timeline
Customer Success Manager - SEA Region
CleverTap
01.2025 - Current
Customer Success Manager
IDfy
05.2023 - 01.2025
Product Manager Intern
CAMS
04.2022 - 06.2022
Brand Manager Intern
IMS
07.2020 - 09.2020
MBA - Marketing & Analytics
Great Lakes Institute of Management
B.E. - Mechanical Engineering
Sinhgad College of Engineering
Similar Profiles
Arpita PorwalArpita Porwal
Enterprise Sales-Middle East & South Africa at CleverTapEnterprise Sales-Middle East & South Africa at CleverTap
Ashirvad JadhavAshirvad Jadhav
Sales Account Manager at CleverTapSales Account Manager at CleverTap
Vicky KhandelwalVicky Khandelwal
Senior Customer Success Manager at CleverTapSenior Customer Success Manager at CleverTap
Navmita Das NandiNavmita Das Nandi
AVP Employee Engagement - Reward and Recognition at HSBCAVP Employee Engagement - Reward and Recognition at HSBC
Prerana JadhavPrerana Jadhav
Software Development Senior Analyst at AccentureSoftware Development Senior Analyst at Accenture