SAHIL WANJARI
Mumbai
Summary
Customer Success Manager with 2.1+ years of experience driving adoption, retention, and revenue growth for B2B SaaS clients across SEA and India. Adept at managing large enterprise accounts, leading strategic QBRs/MBRs, and delivering actionable insights using product analytics. Holds an MBA in Marketing & Analytics. Demonstrated ability to influence business outcomes, streamline onboarding, and scale engagement through training, workshops, and lifecycle strategies.
Overview
5
5
years of professional experience
Work History
Customer Success Manager - SEA Region
CleverTap
01.2025 - Current
- Manage a portfolio of high-impact enterprise accounts across Southeast Asia with a combined ACV of $1.7M+ USD.
- Spearheaded onboarding, lifecycle optimization, and adoption for top-tier clients, achieving 80%+ feature adoption within the first 90 days.
- Conducted 15+ strategic QBRs/MBRs to showcase ROI, identify friction points, and propose roadmap alignment.
- Led custom training workshops and enablement programs, boosting campaign efficiency and user engagement metrics.
- Collaborated with cross-functional teams to enhance customer journeys and reduce time-to-value.
- Delivered product insights using analytics, contributing to 15% improvement in D30 retention and 12% uplift in conversions.
Customer Success Manager
IDfy
05.2023 - 01.2025
- Managed a book of business worth INR 6+ Crores ARR with a portfolio of 45+ clients including Mahindra Finance, Tata Croma, HDFC Bank, and others.
- Achieved 15% QoQ revenue growth by identifying whitespace opportunities and expanding product usage.
- Led weekly/monthly cadence calls and high-impact QBRs and MBRs.
- Orchestrated success plans tailored to client goals and aligned internal teams to drive satisfaction.
- Utilized customer feedback to inform changes and improvements to customer success plans.
Product Manager Intern
CAMS
04.2022 - 06.2022
- Proposed optimized CRM workflows leading to projected 50% cost reduction.
- Designed wireframes, conducted workflow analysis, and delivered product recommendations.
Brand Manager Intern
IMS
07.2020 - 09.2020
- Conducted market research to assess effectiveness of customer touchpoints.
- Contributed strategic insights to enhance brand perception and brand recall.
Education
MBA - Marketing & Analytics
Great Lakes Institute of Management
Chennai01.2023
B.E. - Mechanical Engineering
Sinhgad College of Engineering
Pune01.2021
Skills
- Account Management & Retention Strategy
- B2B SaaS Lifecycle Marketing Martech
- Data-Driven Insights & ROI Delivery
- Segmentation & Analytics (CleverTap, GA)
- Campaign Optimization & Customer Journeys
- Stakeholder Engagement & QBR Management
Accomplishments
- Awarded for exceptional QBR delivery and research excellence.
- Delivered strategic impact leading to a Pre-Placement Offer from CAMS.
- AIR 25 - Sales Category, National Management Olympiad 2022.
Timeline
Customer Success Manager - SEA Region
CleverTap
01.2025 - Current
Customer Success Manager
IDfy
05.2023 - 01.2025
Product Manager Intern
CAMS
04.2022 - 06.2022
Brand Manager Intern
IMS
07.2020 - 09.2020
MBA - Marketing & Analytics
Great Lakes Institute of Management
B.E. - Mechanical Engineering
Sinhgad College of Engineering
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