Sahil Kapoor

Assisted in managing food delivery operations and logistics.

Coordinated with restaurant partners to ensure order accuracy. Provided customer support through various communication channels.

I was a part of the Zomato Everyday Program, a new initiative focused on delivering affordable, home-style meals; I contributed to its launch and daily operational execution.

Managed day-to-day operations for Zomato Everyday, including order coordination, delivery partner communication, and issue resolution.

Supported process improvements to streamline logistics, enhance delivery accuracy, and improve customer experience.

Actively participated in the WIMO handover, ensuring a smooth and efficient transition of operational responsibilities to incoming teams.

Gained hands-on experience in operations management, vendor coordination, and last-mile delivery optimization.

• Spearheaded all operational aspects of a family-owned restaurant, maintaining 3+ years of profitability.
• Managed financial activities, including budgeting, forecasting, and expense management, optimizing cost efficiency and profitability.
• Directed procurement, sourcing raw materials, maintaining inventory, and negotiating supplier contracts.
• Led recruitment, training, and supervision of kitchen staff, upholding high food safety and hygiene standards.
• Handled customer service, addressing complaints, ensuring satisfaction, and fostering repeat business.
• Developed a customer database for targeted marketing and enhanced personalized experiences.
• Fostered strong vendor relationships, securing favorable terms and optimizing quality.
• Boosted orders by 20% through targeted promotions, including special offers and loyalty programs.
• Increased daily orders by 18% via digital marketing and partnerships with food delivery platforms.
• Collaborated with local influencers and food bloggers to enhance online visibility and drive takeout/delivery orders.
• Implemented customer referral programs, leading to consistent growth in sales and repeat orders.

• Produced 35+ beats for indie artists across 13 genres, leveraging certification in music production and DJ courses.
• Collaborated with renowned artists such as Fluid, Silent Attack, and Etcetera to create diverse, high-quality music tracks.