SAHIL KUMAR SINGH
Operation Executive
Patna
Summary
Results-driven operations professional with a year of experience at Flipkart's Sortation Center. Specializes in end-to-end logistics management across inbound, outbound, and last-mile distribution processes. Skilled in overseeing daily cross-functional operations, upholding quality standards, and operational protocols. Proactively identifies and resolves business challenges using data-driven insights to implement strategic process enhancements. Expertise in supervising vehicle loading/unloading for timely dispatch of shipments for Out for Delivery (OFD). Leads teams in load planning, route optimization, and fleet utilization to consistently meet operational efficiency and cost-effectiveness targets.
Overview
2
2
years of professional experience
2
2
Certifications
2
2
Languages
Work History
Operations Executive
Flipkart
06.2024 - Current
- Directed daily operational activities across all departments, ensuring seamless workflow and adherence to quality standards.
- Proactively identified and resolved critical business challenges, contributing to strategic decision-making and operational efficiency.
- Leveraged data-driven insights to analyze performance metrics and implement process improvements within core operations.
- Managed end-to-end logistics operations at the Fulfillment Center, encompassing inbound, outbound, and last-mile distribution processes.
- Supervised vehicle loading and unloading procedures, ensuring compliance with CPD timelines and timely handover of shipments for Out for Delivery (OFD).
- Led a team in executing load planning, route optimization, and efficient fleet deployment to achieve operational targets and cost efficiency.
CUSTOMER RELATIONSHIP MANAGEMENT (INTERN)
AGILE CAPTIAL SERVICES
06.2023 - 08.2023
- Gained practical knowledge of Customer Relationship Management (CRM) systems and their role in managing client interactions, enhancing customer satisfaction, and supporting sales growth Managed approximately 150 incoming calls, emails per day from customers.
- Utilized CRM software to systematically track and document customer interactions, resulting in improved organizational efficiency and strengthened client relationships.
- Conducted data and information management tasks, accurately recording and maintaining customer details using Microsoft Excel.
Education
Amity University
Kolkata, IndiaAmity University
Kolkata, IndiaSkills
- Strategic planning and execution
- Supply chain management
- Process improvements
- Team Leadership
- Warehouse Operations & Logistics Management
- Team Leadership & Staff Supervision
- Proficient in Microsoft Office Suite (Excel, Word, PowerPoint)
Certification
GenAI for Everyone, Coursera Instructor Network
Declaration
I, SAHIL KUMAR SINGH, HEREBY SOLEMNLY AFFIRM AND DECLARE THAT WHAT IS STATED IS TRUE TO THE BEST OF MY KNOWLEDGE.
PLACE: PATNA, BIHAR
SIGNATURE: SAHIL KUMAR SINGH
Timeline
GenAI for Everyone, Coursera Instructor Network
06-2025
Operations Executive
Flipkart
06.2024 - Current
CUSTOMER RELATIONSHIP MANAGEMENT (INTERN)
AGILE CAPTIAL SERVICES
06.2023 - 08.2023
DIPLOMA IN COMPUTER APPLICATION
08-2021
Amity University
Amity University
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