SAHINA PALATHINGAL
KERALA
Summary
Highly competent professional Human Resource Associate and Office Administrator, with additional customer care experience having 13+ years of experience. Manage hiring, on boarding, performance tracking methods, and HR records. Reliable, knowledgeable, and highly organized, team building as well as relationship management also expert in benefits and, reservation and visa processing. Expert in managing daily activities in coordination with internal/external departments for smooth functioning of organization. Highly organized and detail-oriented administrative professional excels in office management and special projects. Resourceful and adaptive team leader with expertise in project management, financial tracking, customer relationship management and marketing. Results-oriented strategic planner with extensive knowledge of industry practices.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Reservation Administrator
Milife Medicity
Kerala
06.2022 - Current
- Oversee the development and implementation of programs and policies for patient/Guest services, quality assurance, public relations, and department activities
- Communicate foreign guest requests and requirements to relevant departments
- Review visa applications and supporting documents for completeness and accuracy, verify applicant information and ensure compliance with visa requirements and immigration laws
- Collect and manage all necessary documentation, including passports, photographs, proof of financial support, letters of invitation, and other required documents
- Training and scheduling new staff members, maintain employee records, schedule and lead staffs' meetings and to ensure that all departments are meeting the hospital standards
- Provided exceptional support to managers and staff, increasing overall efficiency by 55%
Administrator
Emirates Health Care
Abu Dhabi
04.2022 - 04.2022
- Coordinated and executive all administrative tasks for a team of 20, including schedule meetings, managing calendars, and arranging travel, resulting in a 90% satisfaction rate from team members
- Communicated with office managers to understand department priorities and workload
- Maintaining database by entering and updating patient details, and developed and maintained comprehensive file system, resulting reduced search time by 30%
HR Associate
Goline Networks Flipkart
Kerala
12.2020 - 01.2021
- Oversaw recruitment, hiring, administering compensation with benefit plans, and other general HR related functions
- Worked with recruiter in sourcing candidates, appropriately advertising for and recruiting employable personnel
- Conducted orientations and updated records for new hires and assisted in payroll preparation by providing relevant data
- Recommended the company's Managing Director to implement an e-learning program, resulting in a 50% growth in employee professional development and compliance with HR
Office Administrator
Religare Securities
Kerala
01.2017 - 11.2011
- Secretarial support including handling of top and confidential correspondence, document workflow, screening phone calls, and routing various inquiries to appropriate departments
- Participated in development, implementation, evaluation, and modification of administrative policies and procedures to optimize resources in various functions
- Conduct banking operations for customers such as wire for transfer inquiries, handle-contact complaints, fraud identification, and open new accounts; resolved around 200 inquiries per week
Education
PGDCA -
INFOCOM CUMPUTER CENTRE
Malappuram, KLBachelor of Economics -
Calicut University
Malappuram, KLSkills
- Communication
- HR Management
- Leadership
- Employee Engagement
- Time management
- Organization
- General Administration
- MS Office
- Travel Coordination
- Resource optimization
- Schedule Coordination
- Events Coordination
- Timesheet Processing
- Customer Service
- Recordkeeping and File Management
- Personable and Approachable
- Team Collaboration
- Performance Improvement
- Recruitment support
- Executive Support
Certification
- CERTIFICATE IN FINANCIAL MARKET
- HR SPECIALIST
- EXCEL, TALLY, GST
Accomplishments
- Implemented new scheduling system, reducing conflicts and improving efficiency by 25%
- Implemented a new office management system, resulting in a 30% increase in efficiency.
- Worked with HR onboarding teams and other relevant departments to secure new employee access, which was implemented accurately, resulting in an increase of 80% correct access on the first login.
- Recommended the company's managing director implement an e-learning program,resulting in a 50% growth in employee professional development and compliance with HR.
Languages
- English
- Hindi
- Malayalam
Languages
Malayalam
First Language
English
Advanced (C1)
C1
Hindi
Beginner (A1)
A1
References
References available upon request.
Timeline
Reservation Administrator
Milife Medicity
06.2022 - Current
Administrator
Emirates Health Care
04.2022 - 04.2022
HR Associate
Goline Networks Flipkart
12.2020 - 01.2021
Office Administrator
Religare Securities
01.2017 - 11.2011
PGDCA -
INFOCOM CUMPUTER CENTRE
Bachelor of Economics -
Calicut University
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