Sahina Rahman

• CAM and External AQB preparation, FI Initiation, IDV initiation, Extract NCIF
• Underwriting and recommending the case to Credit Manager
• Maintain MIS of all cases with current status from login till disbursement
• Check all discrepancy during login and disbursement documents
• Additional work, Help on boarding of new employee with documentation, RCU verification.
• Worked flexible hours across night, weekend and holiday shifts.
• Demonstrated strong organizational and time management skills while managing multiple projects.
• Skilled at working independently and collaboratively in a team environment.
• Learned and adapted quickly to new technology and software applications.
• Proved successful working within tight deadlines and a fast-paced environment.
• Demonstrated respect, friendliness and willingness to help wherever needed.

• Checking all new cases whether their funding percentage and the IRR as well as scheme, overall credit appraisal followed with administration and control.
• Paid attention to detail while completing assignments.
• Proved successful working within tight deadlines and a fast-paced environment.
• Preparation of Dealer Reconciliation (Trade advance ledger).
• Managing and collecting reports from team member, Preparation of MIS reports to provide feedback to top management on financial performance. Portfolio analysis.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Loan disbursement with proper KYC checking for all automotive vehicle. Upload data in DMS. Customer Visit (RE FI, Ageing Customers).

• Post-dated cheques entry, Ach entry and approval, CRA entry and approval, CSS submission.

• Handle REPO and Disposal data. REPO agent’s documents collection to settlements of bills

• Loan disbursement with proper KYC checking for all segments of vehicle such as CV, LMV, AD, FES, REFINANCE, etc.

• Uploading POST DISBURSAL DOCUMENTS. RC pendency, Non-starter follow up.

• In the absence of cashier, I used to handle cashier duties.

• Handling all the cash transaction. Receive payment by cash, cheques, etc. Maintaining weekly and daily report of transactions.
• Passing cheque return advice, calling customer whose cheques used to get bounced. Generating AFC from Customers. Uploading KYC Documents in DMS.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Addressed customer needs and made product recommendations to increase sales.
• Tallied cash drawer at beginning and end of each work shift.
• Assisted customers with returns, refunds and resolving transaction issues.
• SOA verification & final settlement sheet for policy compliance before issuing NOC.
• Worked closely with shift manager to solve problems and handle customer concerns.
• Providing training and assistance to the new joined cashier.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

• Maintain customer relationship by responding to inquiries; documenting actions
• Responds to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer’s understanding of information and answer
• Coordinate with customers to resolve any billing inquiries
• Isolate and repair phone connectivity issues
• Reset user passwords and build phone features
• Issue orders to Establish and disconnect phone service
• Customer meeting and negotiation with liner, Post-paid and Prepaid Acquisition, handling Billing of
• Post-paid Customers Upload Customer Application Form.

• Maintain customer relationship by responding to inquiries; documenting actions.
• Responds to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer’s understanding of information and answer.
• Coordinate with customers to resolve any billing inquiries.
• Isolate and repair phone connectivity issues. Reset user passwords and build phone features. Issue orders to Establish and disconnect phone service.
• Customer meeting and negotiation with liner, Post-paid and Prepaid Acquisition, handling Billing of Post-paid Customers Upload Customer Application Form.