SAHIRUL MANDAL
West Bengal
Summary
To build a successful career in the hospitality industry by delivering excellent customer service and creating a positive dining experience for guests. I aim to work with a reputed organization where I can enhance my communication skills, product knowledge, and service standards, while contributing to team success and guest satisfaction. I strive to become a reliable and valuable employee whom the organization trusts and appreciates.
Overview
5
5
years of professional experience
Work History
Guest Service Supervisor
Radission Blu Chennai City Centre
Channai
04.2025 - 03.2026
- Supervised daily operations of guest services team for optimal performance.
- Trained staff on customer service protocols and hotel policies.
- Coordinated guest requests and resolved issues promptly and efficiently.
- Ensured smooth operations of guest services by supervising staff, responding to inquiries, and resolving issues.
Tr.Guest Services Supervisor
Radission Blu Chennai City Centre
Channai
04.2022 - 03.2025
- Supervised daily restaurant operations and ensured compliance with health and safety standards.
- Trained new staff on customer service protocols and operational procedures.
- Managed inventory levels and coordinated supply orders for kitchen and dining areas.
Sr.Guest Services Associate (F&B Service)
Radission Blu Chennai City Centre
Channai
05.2022 - 03.2024
- Delivered attentive service to guests in a fast-paced dining environment.
- Accurately took orders and promptly relayed them to kitchen staff.
- Recommended menu items tailored to guest preferences and dietary restrictions.
Guest Services Associate (F&B Service)
The Lalit Great Eastern Hotel
Kolkata
11.2021 - 04.2022
- Provided attentive service to guests in a fast-paced dining environment.
- Took orders accurately and relayed them to the kitchen staff promptly.
- Supported training of new staff on service standards and operational procedures.
Industrial Trainee
The Lalit Great Eastern Hotel
Kolkata
04.2021 - 10.2021
Education
Diploma - HOTEL MANAGEMENT & CATERING SCIENCE
SIHM INSTITUTE OF HOTEL MANAGEMENT
Nadia, West bangal ,India05-2021
HIGHER SECONDARY -
West Bengal Council of Higher Secondary Education
West Bengal,India06-2018
SECONDARY -
West Bengal Board of Secondary Education
West Bengal,India05-2016
Skills
- Guest service
- Guest Service Excellence
- Food and beverage knowledge
- Safe food handling
- POS systems
- Software Expertise
- Communication
Hobbies and Interests
- WATCHING MOVIES
- LISTENING SONGS
Disclaimer
I, SOLEMNLY DECLARE THAT ALL STATEMENTS MADE IN THE ABOVE ARE TRUE, COMPLETE AND CORRECT TO THE BEST OF MY KNOWLEDGE AND BELIEF AND IN THE EVENT ANY INFORMATION BEING FOUND FALSE, MY CANDIDATURE WILL BE LIABLE TO BE CANCELLED
Languages
- ENGLISH
- HINDI
- BENGALI
Personal Information
- Passport Number: V6272145
- Date of Birth: 10/10/99
- Gender: Male
- Nationality: INDIAN
- Marital Status: Married
Languages
English
Advanced (C1)
C1
Hindi
Advanced (C1)
C1
Bengali
Native
Native
Timeline
Guest Service Supervisor
Radission Blu Chennai City Centre
04.2025 - 03.2026
Sr.Guest Services Associate (F&B Service)
Radission Blu Chennai City Centre
05.2022 - 03.2024
Tr.Guest Services Supervisor
Radission Blu Chennai City Centre
04.2022 - 03.2025
Guest Services Associate (F&B Service)
The Lalit Great Eastern Hotel
11.2021 - 04.2022
Industrial Trainee
The Lalit Great Eastern Hotel
04.2021 - 10.2021
Diploma - HOTEL MANAGEMENT & CATERING SCIENCE
SIHM INSTITUTE OF HOTEL MANAGEMENT
HIGHER SECONDARY -
West Bengal Council of Higher Secondary Education
SECONDARY -
West Bengal Board of Secondary Education