Sahitya Kuppa
Hyderabad
Summary
MBA graduate with 4+ years in IT support and automation, specializing in Incident Management, Linux, and process optimization. Adept at analyzing and resolving critical issues while driving automation to improve efficiency and reduce operational risks.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Systems Engineer
Tata Consultancy Services
06.2018 - 09.2021
- Completed 100% of daily tickets using HP Service Manager.
- Executed jobs from Ab initio, Maestro scheduler
- Ensured smooth business flow while providing production support and hands-on experience with UAT and production deployments
- Automated 50% of daily manual tasks using Linux/Unix and received accolades from higher management
- To prepare reports/extracts as per user requirements
- Designed SQL queries to extract source data records and resolve production issues like duplicate UPIs, invalid values in columns, etc
- Handled scripting tasks for debugging and automation using Linux
- Utilized Teradata to diagnose and resolve incidents, identifying root causes of job failures for efficient issue resolution.
- Created reports using Power BI to identify incident occurrences and frequencies, reducing up to 40% of manual analysis
- Provided Tier 1&2 technical support and troubleshooting to internal and external clients
- Conducted investigations of prod issues and incidents relating to protective service operations
- Implemented monitoring tools to track system health and detect anomalies in real time
- Provided 1st level technical support during monthly patches and upgrades.
- Leveraged JIRA to track project deliverables/ user stories, ensuring 100% sprint completions and SharePoint to maintain project-related documents
- Experienced in MS Office Suite (PowerPoint, MS Excel, MS Word, MS Visio) for client presentations and technical documentation
- Presented technical findings to internal teams, customers, and stakeholders at project reviews
- Experienced in providing technical support during monthly patches and upgrades
- Participated in weekly standup's to report progress and developments
Education
Master of Business Administration -
University Canada West
Vancouver, Canada04.2023
Bachelor of Technology - Information Technology
GITAM University
Visakhapatnam, India05.2018
Skills
- HP Service Manager
- SQL
- Maestro
- AbInitio
- Agile Project Management
- Teradata
- Incident Management
- Linux
- MS Office
Certification
- Microsoft-certified Azure Fundamentals
- Certified Digital marketing certifications from Digital Marketing Institute
- Acquired Advanced Google Analytics and Google Ads search certifications
Timeline
Systems Engineer
Tata Consultancy Services
06.2018 - 09.2021
Master of Business Administration -
University Canada West
Bachelor of Technology - Information Technology
GITAM University
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