Sahobaz Bin Sadat
Bolpur
Summary
In pursuit of advancing my professional prowess, honing my capabilities, and enriching my knowledge base, I am eager to align myself with an organization that not only acknowledges the intrinsic worth of diligent effort but also places trust in my abilities by presenting me with meaningful responsibilities and compelling challenges. This mutually beneficial partnership will not only facilitate my personal growth but also contribute significantly to the collective success of the organization.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Capgeimini
Kolkata
07.2023 - Current
- Handled multiple customer quarries via chat, emails, and calls leading to high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted customers with product selection, ordering, billing, returns, exchanges, and support.
- Displayed strong telephone and written etiquette, effectively handling difficult calls emails, and chats.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Completed day-to-day duties accurately and efficiently.
Customer Service Representative (Contractual)
Teleperformance
Mohali
01.2023 - 03.2023
- Received and responded to multiple live chats.
- Conducted follow-up calls and chats with customers after resolving their inquiries.
- Maintained up-to-date knowledge of the company's products, services, and policies.
- Communicated with customer support for clarity on questions that were not answered in the online FAOs
- Monitored chat queues for incoming requests from customers requiring assistance.
Customer Service Executive
Fusion BPO Services
Kolkata
09.2021 - 12.2022
- Handled customer inquiries, answered questions, and resolved problems promptly
- Kept accurate records of all interactions, including customer names, addresses, phone numbers, credit card information, and product sales.
- Communicated effectively with team members to ensure timely response times for customers.
- Received and addressed requests for price quotes, purchase orders, order adjustments, and cancellations
- Worked in the backend commercial team, that deals with refund-related issues.
Education
Bachelor's In Computer Applications -
Kazi Nazrul University
Durgapur, India05-2023
Skills
- Writing Skills
- Process Management
- Customer Services
- Online Communications
- Training and Mentoring
- Marketing
- Relationship Building
- Support Services
- Microsoft Word
- Verbal Communication
- Written Communication
- Computer Skills
Languages
- Bengali
- English
- Hindi
Languages
Bengali
First Language
English
Proficient (C2)
C2
Hindi
Advanced (C1)
C1
Timeline
Customer Service Representative
Capgeimini
07.2023 - Current
Customer Service Representative (Contractual)
Teleperformance
01.2023 - 03.2023
Customer Service Executive
Fusion BPO Services
09.2021 - 12.2022
Bachelor's In Computer Applications -
Kazi Nazrul University
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