Summary
Overview
Work History
Education
Skills
Key Projects Executed
Certification
Timeline
Generic

Sai Abhishek Sriram

Hyderabad

Summary

Experienced Sitecore Developer with over 12 years in designing and maintaining scalable web applications. Proven ability to translate business needs into technical solutions that enhance user experience. Skilled in Sitecore architecture, customization, and integration, with a strong foundation in .NET development. Extensive IT background with a focus on agile methodologies and innovative problem-solving.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Sitecore Consultant

NTT Ltd
06.2021 - Current
  • Sitecore application L2 & L3 level troubleshooting.
  • Provide prompt alerts and support to Global clients within the defined SLA.
  • Managing application and services down.
  • Writing PowerShell scripts for website backup and scheduling SQL reporting and for different critical alerts.
  • Daily application monitoring and site maintenance activities including disk cleanup and checking logs for critical errors in UAT and production environment.
  • Managing BAU support and Resolving day to day incidents.
  • Application troubleshooting and Giving support to the end user.
  • Managing and configuring Permission Levels and Managing document structure.
  • Troubleshooting on bugs raised by clients (Australia and New Zealand).
  • Deploying Sitecore solution in SIT, UAT and PROD and Managing critical incidents and change requests.
  • Maintain KB and KEDB at client portal and Responsible for BAU reporting.
  • Responsible for daily and weekly stand up.

Senior Associate L2

Publicis Sapient
Bangalore
01.2021 - 06.2021
  • Managing application and services down.
  • Hosting web servers on Amazon Workspace and managing Load Balancing of servers.
  • Setting up alerting tools as per requirement.
  • Implementing Sitecore on AWS.
  • Configuring Solr.
  • Configuring Jenkins & Octopus.
  • Raising Sitecore Support Issues and resolving issues with the Sitecore Team.

Sitecore Lead

Mouritech Pvt Ltd
Hyderabad
03.2018 - 12.2020
  • Play Technical Lead project role (Sitecore).
  • Provide Sitecore CMS / XP training to team members and keep them updated.
  • Develop technical alternative solutions, project's component design.
  • Communicate directly with client about technical concerns.
  • Support and guide team members following the conventions and system design.
  • Perform the code review and the technical support.
  • Involved in writing technical breakdown for each module.
  • Estimate task and assign task to team.
  • Involved in development of Project and coding of modules on Sitecore MVC.
  • Integration of fresh requirements and impact analysis of the same.
  • Deployment of the application in QA and Integrated Environment.
  • Perform Testing of the Applications as part of deliveries.
  • Deployed at client location Stanley Black and Decker.

Associate Infrastructure Analyst L2

Sapient RazorFish
Bangalore
10.2016 - 02.2018
  • Providing end to end Application support to Global Allianz Sitecore websites.
  • Managing BAU support and Resolving day to day incidents.
  • Application troubleshooting and Giving support to the end user.
  • Managing and configuring Permission Levels and Managing document structure.
  • Troubleshooting on bugs raised by clients (Japan and European Countries).
  • Deploying Sitecore solution in SIT, UAT and PROD and Managing critical incidents and change requests.
  • Maintain KB and KEDB at client portal and Responsible for BAU reporting.
  • Performing Production and staging deployments using Octopus.
  • Client: AllianzGI (Sitecore 8.2) & (Sitecore 9.2) and Informa (Sitecore 8.2).

Consultant

Oakton Global Technology Services
Hyderabad
06.2012 - 09.2016
  • Troubleshooting on bugs raised by clients (Australia and New Zealand).
  • Deploying Sitecore solution in SIT, UAT and PROD and Managing critical incidents and change requests.
  • Maintain KB and KEDB at client portal and Responsible for BAU reporting.
  • Responsible for daily and weekly stand up.
  • Client: Canon Australia and New Zealand (Sitecore 6.6 & 7.5).

Technical Support Representative

IBM India Pvt Ltd
Bangalore/Hyderabad
11.2010 - 04.2012
  • Provide Voice & Email technical helpdesk services support to IBM internal end users and external commercial account end users across North America, EMEA and AP geos.
  • Accept escalations for high profile complaints within the CSC environment.
  • Test internally modified mail template designs for use with Lotus Notes mail.

Education

B.Tech - Information Technology

Malla Reddy Engineering College
Hyderabad
04-2010

Skills

  • Sitecore troubleshooting and debugging
  • Sitecore architecture and customization
  • NET Framework (C#, ASPNET)
  • Front-end technologies (HTML, CSS, JavaScript)
  • Sitecore migration
  • Sitecore Helix principles
  • Sitecore SXA and JSS
  • Agile and Scrum methodologies
  • Performance optimization
  • PowerShell scripting
  • Application deployment
  • Change management
  • Client communication
  • Azure DevOps
  • Continuous integration and deployment (CI/CD)
  • Cloud computing
  • Microservices architecture
  • Web application security

Key Projects Executed

  • NTT Ltd, Sitecore Consultant : UrbanUtilities, Unitywaters, Perpetual
  • Publicis Sapient, Senior Associate Analyst L2 : Allianzi and Informa
  • Mouritech, Sitecore Lead: Stanley Black and Decker
  • Sapient Razor Fish, Sitecore Infrastructure Analyst: AllianzGI and Informa
  • Oakton Global Technology Services, Sitecore Consultant: Canon Australia and New Zealand
  • IBM Pvt Ltd, Technical Support Representative: IBM Internal

Certification

  • Sitecore Professional Developer Certification
  • Microsoft® Certified Technology Specialist
  • Microsoft Azure Fundamentals certified.

Timeline

Sitecore Consultant

NTT Ltd
06.2021 - Current

Senior Associate L2

Publicis Sapient
01.2021 - 06.2021

Sitecore Lead

Mouritech Pvt Ltd
03.2018 - 12.2020

Associate Infrastructure Analyst L2

Sapient RazorFish
10.2016 - 02.2018

Consultant

Oakton Global Technology Services
06.2012 - 09.2016

Technical Support Representative

IBM India Pvt Ltd
11.2010 - 04.2012

B.Tech - Information Technology

Malla Reddy Engineering College

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Sai Abhishek Sriram