Harika Sai Lalitha Simhadri
Customer Support Executive
Seethanagaram
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Support Executive
[24]7.ai
06.2024 - 12.2025
I am a dedicated professional who excels at resolving customer concerns with empathy, to build long-term loyalty. I thrive in high-pressure environments, maintaining a calm and professional demeanor, while managing conflicts and providing accurate information to ensure total satisfaction. By promptly addressing requests and clearly communicating company details, I consistently deliver a high standard of service that encourages repeat business. Resolved customer complaints with empathy, resulting in increased loyalty and repeat business. Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Master of Computer Applications - Computer Applications Development
Andhra University
Visakhapatnam, India 04.2001 -
Bachelor of Computer Applications - Computer Applications Development
Aditya Degree College For Womens
Rajahmundry 04.2001 -
Skills
Customer service
Problem-solving
Active listening
Product knowledge
Report generation
Customer education
Additional Information
The Project: GESTURE CONTROLLED MOUSE USING PYTHON
Summary: Our team developed a gesture-controlled mouse system using Python that enables touchless cursor navigation through hand signals. Built with OpenCV, NumPy, and SciPy, the project utilizes computer vision to translate physical gestures into digital commands via a custom Python GUI.
Certification
A Certificate of Internship in Python
Timeline
Customer Support Executive
[24]7.ai
06.2024 - 12.2025
A Certificate of Internship in Python
04-2024
Master of Computer Applications - Computer Applications Development
Andhra University
04.2001 -
Bachelor of Computer Applications - Computer Applications Development
Aditya Degree College For Womens
04.2001 -