Sai Chakravarthy Sevala
Hyderabad
Summary
Dependable professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Team Lead
Foundever
Hyderabad
02.2024 - Current
- Monitored team performance against targets, taking corrective action where necessary.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Conducted regular performance evaluations, providing constructive feedback and personalized coaching.
- Resolved escalated customer complaints or queries promptly and efficiently.
Quality Analyst
Foundever
Hyderabad
03.2023 - 01.2024
- Trained personnel on proper use of tools, equipment, materials, and software used for quality assurance purposes.
- Ensured compliance with company standards, regulations and procedures related to quality control.
- Implemented corrective actions when necessary to improve overall product quality.
- Reviewed and analyzed customer feedback to identify areas of improvement in product quality.
- Conducted root cause analysis to investigate the source of problems in production process.
- Assisted in the development of Quality Assurance procedures and protocols.
- Provided thorough documentation on all quality control activities and results.
Customer Service Representative
Foundever
Hyderabad
01.2022 - 03.2023
- 1. Customer Assistance & Issue Resolution• Respond to customer inquiries via chat, email, and phone.• Provide guidance on how to set up an account, make transfers, and use Wise’s features.• Investigate and resolve payment issues, delays, and failed transactions.• Assist customers in understanding currency exchange rates and transfer timelines.2. Compliance & Security Support• Verify customer identity and documents to comply with financial regulations (KYC & AML checks).• Educate customers on fraud prevention and security best practices.• Report suspicious activities to the compliance team.3. Technical Support• Help customers troubleshoot issues with the Wise app or website.• Escalate complex technical problems to the appropriate department.• Provide guidance on payment methods, linked accounts, and card transactions.4. Customer Experience & Feedback• Collect feedback to improve Wise’s services.• Ensure a positive experience by offering proactive solutions.• Provide multilingual support if required (Wise operates globally).5. Collaboration & Continuous Learning• Work with internal teams (payments, compliance, engineering) to resolve customer issues.• Stay updated on new features, policies, and regulations affecting money transfers.• Maintain accurate records of customer interactions and resolutions.
Education
Bachelor of Computer Applications - Computer Applications Development
Vignan University
VijaywadaBachelor of Engineering - Electrical Engineering
TKR College of Engineering
Hyderabad Skills
- Customer service
- Team leadership
- Performance evaluation
- Due diligence
- Excel proficiency
- Policy adherence
- Quality assurance
- Root cause analysis
- Constructive feedback
Timeline
Team Lead
Foundever
02.2024 - Current
Quality Analyst
Foundever
03.2023 - 01.2024
Customer Service Representative
Foundever
01.2022 - 03.2023
Bachelor of Computer Applications - Computer Applications Development
Vignan University
Bachelor of Engineering - Electrical Engineering
TKR College of Engineering