SAI CHARAN Songa

•Handled outbound calls to U.S insurances and resolving problems and correcting policy errors.

Major accomplishments include:

• Recognized as Employee of the month based on performance, accuracy and resolution

seeking techniques.

• Became the lead “go-to” person for new inductees and particularly challenging calls as

one of the company’s primary trainers of new and established employees.

• Medical Billing Software I worked in Citrix

• Completed voluntary service training to learn ways to enhance satisfaction and improve

productivity.

• Key Responsibilities: 1) verifying eligibility of patients 2) checking and balance transfer as per Co-ordination of benefits and calling to verify eligibility and claim status 3)verifying denial and working towards resolving them and receiving payments and if needed going for an Revenue Adjustments