SAI DHARSHAN R
Bengaluru
Summary
Versatile and results-driven professional with a track record of enhancing productivity by 20% at LIUGONG INDIA Pvt Ltd. Excelled in leadership and communication, effectively coordinating cross-departmental efforts to meet production and customer service goals. Demonstrated expertise in multi-task management and customer relations, significantly improving client satisfaction and loyalty.
Overview
3
3
years of professional experience
Work History
PRODUCTION AND PLANING DEPARTMENT
LIUGONG INDIA Pvt ltd
11.2023 - 11.2024
- Coordinated with the production team to plan and prioritize production schedules, ensuring the timely delivery of machines.
- Operated various machines, such as welding machines and assembly lines, to manufacture equipment components.
- Supervised and guided a team of production workers, providing support to ensure efficient production for the process.
- Coordinated with the procurement team to ensure the timely delivery of raw materials and components.
- Improved team productivity by 20% through effective training and guidance.
Customer Service Representative
LIUGONG INDIA pvt ltd
- Managed the customer service operation for all southern states, ensuring high levels of customer satisfaction, and effectively addressing client needs.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
Intern
XNG Automationtion
01.2022 - 08.2022
- Contributed to ather project operating conveyor belts for a month
- Performed the role of an assembly engineer
Intern
Rail Wheel Factory
06.2022 - 07.2022
- Company Overview: Completed student internship at Indian Railways' Rail Wheel Factory
- Certification in fitter trade achieved through the Rail Kaushal Vikas Yojna
- Completed student internship at Indian Railways' Rail Wheel Factory
Education
Mechanical Engineering -
REVA University
01-2024
Diploma in Mechanical -
BGS Polytechnic
01-2020
Skills
- Communication
- Customer Service
- Leadership
- Report Generation
- Call management
- Customer Relations
- Follow-up skills
- Multi-Task Management
- Flexibility and adaptability
Hobbies and Interests
- Improvisation
- Cooking
- Taking walks to explore new places
- Photography
- Watching movies
Projects
Vertical Axis Windmill used for Irrigation purpose
Disclaimer
I hereby confirm that the facts and information stated above are correct to the best of my knowledge.
Extracurricular Activities
Anti Ragging Squad Head, REVA University, Bangalore, 03/01/2022, 08/31/2023, Committed to fostering a safe and supportive environment, the squad works to promote respect, inclusivity and healthy interaction among students. NSS Team Member, REVA University, Bangalore, The National Service Scheme (NSS) is an Indian government initiative aimed at promoting community service among students, supporting in community service, social awareness & environmental conservation.
Languages
- English
- Kannada
- Hindi
- Telugu
- Tamil
Timeline
PRODUCTION AND PLANING DEPARTMENT
LIUGONG INDIA Pvt ltd
11.2023 - 11.2024
Intern
Rail Wheel Factory
06.2022 - 07.2022
Intern
XNG Automationtion
01.2022 - 08.2022
Customer Service Representative
LIUGONG INDIA pvt ltd
Mechanical Engineering -
REVA University
Diploma in Mechanical -
BGS Polytechnic
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