Sai Divya B V

• Technical Coordinator for custody transition and account services

Account Coding and account maintenance:

• Primary responsibility is to ensure that the parameters relating to productivity, completeness and turnaround time are met by the team.
• New assignments are assigned and reviews are completed within the SLD time frame
• Ensure the control parameters like checklists, reporting & escalations, queue management is adhering to.
• Ensures teams objectives are met within time and risk parameters
• Encompasses communication with the partner areas such as account admins, relationship managers, middle office , risk and compliance team
• Provides coaching, continuous training and support to team members
• Reviews and assess operations of the team on regular intervals to ensure proper prioritization of work.
• Assist team member to resolve partner , client and non- client sensitive issues and enquires in a timely manner
• On priority take up all the escalations raised to the team members and investigate the root cause and respond to the queries raised by higher management
• Removing the exceptions marked by investigating the issue and going through the accounts in detail.
• Hosting the meetings on behalf of the team with other teams on departmental level.
• Have direct interaction with senior management; participate in any discussions on taking process decisions.
• Serving as a key subject matter expert and mentor others to come up the learning curve.
• Review and update DPAD, checklists, job aids and other process related documents on regular basis.
• Maintain and manage trainings charts, volumes & trend analysis if any conjunction with the team leader.
• Provides feedback around technical capability of staff to the team leader and section manager
• Manage all monthly as well as adhoc project requirements/ reports for the team and provide a timely report to Team leader and section manager

Account Coding and account maintenance:

• Taking up initiatives to identify process related issues in the team and finding out solutions.
• Training new partners part of training and development and training for existing partners having refresher sessions.
• Taking part in different projects such as capacity study, updating D-Pad and updating the update log.
• Involves servicing of wealth management clients by handling their accounts on systems.
• Administering and handling various types of accounts such as investment services accounts, custody accounts, Will, Guardianship and trust accounts.
• Major task involves reading, interpreting and encoding vital information of will, trust and other account agreements on systems.
• To adhere to compliance and regulatory guidelines by ensuring adequate documents are in place for opening of accounts and perform regular checks to obtain required documents
• The role encompasses interaction and collaboration with the account administrators, relationship managers, middle office, and Risk & compliance team.
• Ensuring all the documents are collected and imaged on tools.
• Maintaining high quality service to internal and external stakeholders by accurate and timely completion of tasks and assignments
• WM and GFO coding and maintenance of accounts

Cash deposits and withdrawals:

• Receiving request for cash raising and transferring according to the client requirements.
• Receiving request for investment and raising cash as per client instructions.
• Individually handing all the cases which have been originated from the bank.
• Informing and coordinating with trading team regarding the raising or investment according to the client instruction.
• Managing cash and transferring from one account to another.
• Finally imaging the case ones it’s done

Coding and maintenance

• Involves servicing of wealth management clients by handling their accounts on systems.
• Administering and handling various types of accounts such as investment services accounts, custody accounts, Will, Guardianship and trust accounts.
• Major task involves reading, interpreting and encoding vital information of will, trust and other account agreements on systems.
• To adhere to compliance and regulatory guidelines by ensuring adequate documents are in place for opening of accounts and perform regular checks to obtain required documents
• The role encompasses interaction and collaboration with the account administrators, relationship managers, middle office, and Risk & compliance team.
• Ensuring all the documents are collected and imaged on tools.
• Maintaining high quality service to internal and external stakeholders by accurate and timely completion of tasks and assignments
• WM and GFO coding and maintenance of accounts

ROLES & RESPONSIBILITIES:

• Sourcing & deal writing on Joint ventures content set globally.
• Delivering projects and cleanses accurately on time for proxy content set.
• Trained into mergers & acquisition content set.
• Worked on private company projects such as lion bridge classification and dupes cleansing.