Saigeetha Anbhuraja

• Assessed and addressed client technical needs by developing custom solutions, managing deployment, and providing ongoing support to enhance system performance and client satisfaction. Collaborated with cross-functional teams to implement projects, provided comprehensive training, and created detailed documentation. Acted as a technical advisor, ensuring project success through effective communication, project management, and utilization of data-driven insights.

Configured enterprise systems and executed data integration/migration for project deliverables. Analyzed customer requirements and applied best practices. Led validation, troubleshooting, and issue resolution efforts using SQL and configuration expertise (e.g., Concur). Delivered technical documentation, training, and mentoring for users and team members. Managed case lifecycle, client communication, and outage notifications. Collaborated with R&D and product teams. Recognized top performer in productivity and CES; contributed to cross-functional initiatives and performance improvement projects.

Provided Level 2 technical assistance for OS, hardware, peripherals, and networking issues, including remote application and login support. Delivered high-priority issue resolution and mentored L1 agents on processes and troubleshooting. Maintained top performance in call metrics and NPS. Trained new hires, implemented process improvements, and supported end users with connectivity, licensing, software deployment, Active Directory, and service portal operations. Recognized for initiative, flexibility, and strong customer service skills.

Delivered technical support for desktop, network, and Salesforce-related queries, handling inbound/outbound calls 20% faster than team average. Maintained professionalism in challenging customer interactions, built loyalty through follow-ups, and communicated resolution progress effectively. Assisted with scheduling, quality assurance, and service process improvements. Recognized for strong problem-solving, multitasking, and interpersonal skills.