SAI GIRIDHAR KUCHIMANCHI
Hyderabad
Overview
23
23
years of professional experience
Work History
Assistant Manager
Carelon Global Solutions
04.2022 - Current
- Tracking the incidents to conclusion in line with SLAs and quality standards;
- Managing critical customer's incidents, associated with customer communication, activities and any appropriate escalations
- Providing information about incidents analysis
- Analyze team's performance (Productivity, Quality, TAT) and enhance these metrics
- Training the New Hires with through process knowledge to ensure they provide optimal service with minimal or no client escalation
- Providing clients an RCA for any Escalations received
- Take corrective active action in case needed
- Building service relationships with clients
- Review performance reports, service quality and processes;
- Identify areas of improvement and embark Service Improvement by implementing various corrective measures
- Providing management with performance reports on timely basis
- Attending Client Calls and Emails reporting IT related issues and documenting them
- Training Team, Designing SOP's and Supportive Documents
- Coordinate the team huddle to discuss previous day's performance review issues & concerns if any
- Master Trainer for the entire project
Team Lead
Cognizant Technology Solutions
05.2013 - 03.2019
- Ultimate responsibility for ownership of all customers' incidents
- Tracking the incidents to conclusion in line with SLAs and quality standards;
- Managing critical customer's incidents, associated to customer communication, activities and any appropriate escalations
- Providing information about incidents analysis
- Training the New Hires with through process knowledge to ensure they provide optimal service with minimal or no client escalation
- Providing client an RCA for any Escalations received
- Take corrective active action in case needed
- Building services relationship with clients
- Review performance reports, service quality and processes;
- Identify areas of improvement and embark Service Improvement by implementing various corrective measures
- Providing management with performance reports on timely basis
- Attending Client Calls and Emails reporting IT related issues and documenting them
- Training Team, Designing SOP's and Supportive Documents
- Coordinate the team huddle to discuss previous day's performance review issues & concerns if any
- Master Trainer for the entire project
SME
United Health Group
09.2010 - 08.2012
- Coordinating with documentation team on process updates and business partners on process improvements
- Provided training to 150 associates on various Healthcare (Federal & Private) related processes
- Managing team (20 - 25) in terms of Leave management, productivity and Quality
- Identifying bottom performers and preparing a remediation plan
- Assisting manager in preparing daily / monthly/ quarterly goals for the team
- Received BEST EMPLOYEE award at a function held in Florida, USA
- Award was given for Process Management, Quality Standards, Discipline and attitude
- Won multiple Process champion awards for implementing bright ideas
- SPOC for implementing automation of various processes
- Have a valid US Visa
Team Lead
iSpace Global Services
09.2009 - 06.2010
- Provide training to team on various processes and assessing quality in Claims and Claims Examination
- Handling MIS of the entire process and preparation of daily reports
- Involved in the implementation of process leader's work plans
- Managing and motivating team on various aspects
- Conducting individual and group meetings
- Responsible for work allocation of team members
Sr. Analyst (PMO)
Deloitte
04.2009 - 06.2009
- Responsible for preparing reports, dashboards, analysis and solution definition
- Understanding the business issues and data challenges in each vertical
- To Act as a liaison with other departments
- Reviewing and identifying areas of improvement
- Developing of functional and system design specifications for client engagements
Sr. Team Lead
DST Worldwide Services
07.2002 - 03.2009
- 6+ years of experience in US Healthcare and Insurance domain and great amount of hands-on in healthcare related processes, especially in Enrollment and Claims
- Worked onsite for a prominent BUSINESS PROCESS MIGRATION (Claims Examination), which involved application functionality testing and business processing
Timeline
Assistant Manager
Carelon Global Solutions
04.2022 - Current
Team Lead
Cognizant Technology Solutions
05.2013 - 03.2019
SME
United Health Group
09.2010 - 08.2012
Team Lead
iSpace Global Services
09.2009 - 06.2010
Sr. Analyst (PMO)
Deloitte
04.2009 - 06.2009
Sr. Team Lead
DST Worldwide Services
07.2002 - 03.2009
Similar Profiles
MADHAVI CHENGATUMADHAVI CHENGATU
Business Analyst at Carelon Global Solutions: Summitworks Technologies and UST GLOBALBusiness Analyst at Carelon Global Solutions: Summitworks Technologies and UST GLOBAL
Kapish Kumar AgarwalKapish Kumar Agarwal
Senior Associate at Carelon Global SolutionsSenior Associate at Carelon Global Solutions
Nixon RexNixon Rex
Technical Lead II at Carelon Global SolutionsTechnical Lead II at Carelon Global Solutions
RAMASUBRAMANYAM MATHURRAMASUBRAMANYAM MATHUR
Senior Delivery Manager at Carelon Global Solutions/UST (Elevance Health)Senior Delivery Manager at Carelon Global Solutions/UST (Elevance Health)
Prakash GadhamsettyPrakash Gadhamsetty
Assistant Consultant at Tata consultancy services limitedAssistant Consultant at Tata consultancy services limited