Summary
Overview
Work History
Education
Skills
Timeline
BusinessAnalyst
Sai Girish

Sai Girish

Sales, Tele And Field Collection, Credit And Operations.
Bangalore

Summary

PROFESSIONALSUMMERY A results-driven individual with nearly 7 years of experience in Inhouse & Field collections, KYC and credit operations, sales, and team management. Effective team management skills include the ability to schedule, monitor, and lead a team to achieve set targets. capable of effective interaction within the organisation as well as with external agencies for the achievement of set targets and process implementation. Strong analytical, problem-solving, and organisational abilities Possess a flexible and detail-oriented attitude. Responding to specific queries of the customers and taking steps to solve them. skilled in leading cross-functional teams, developing and implementing process improvements, and driving customer satisfaction. TEAM MANAGEMENT Selecting and monitoring a team of associates, thereby ensuring optimum performance. Identifying and implementing strategies for building team effectiveness by promoting aspirit of cooperation between team members. Planning targets, monitoring numbers, and achieving the targets on a daily, weekly &monthly basis in adherence to the pre-set standards.

Overview

7
7
years of professional experience
3
3
years of post-secondary education
3
3
Languages

Work History

Sr. Team Leader

Navi FinServ ltd
09.2020 - Current
  • Handling of both secure and unsecured product collections (PL, HL)
  • Managing team of 150 members including 7 TL's
  • Setting objectives, training team members for future milestones, and engaging them in a healthy environment
  • Improving the collection efficiency in 1-30 DPD- Improve collection through tele-calling and legal actions
  • Optimizing process of control collections without hampering the collection outputs
  • Daily, Weekly review to keep a track of team performance against the target
  • Liaison with internal and external stakeholders for smooth operations and collection process
  • To
  • Identify the alternative ways to Improve collections
  • Analyzed data and provided reports to senior management to track performance and identify areas for improvement
  • Handling team conflicts and making the right decision to minimize attrition
  • Timely hiring
  • Sitting next to agents to understand about their difficulties and provide them with the relevant info they need to reach their goal
  • Managed field operations, including scheduling and routing, to maximize efficiency and productivity.

Sr. Associate

Neuron Credit Pvt Ltd
Bangalore
09.2019 - 05.2020
  • Dealing with the customers and make sure they must pay the interest to avoid the extra chargers for the loan amount which they have for their needs
  • Calling clients and informing them of unpaid debts
  • Handle client grievances about the unpaid debts and provide timely response
  • Clear up any client confusion about product policies and agreements
  • Initiating legal and repossession proceedings if debt recovery fails

Sr. Customer Relationship Officer

Bank Bazaar.com
Bangalore
03.2018 - 08.2019
  • Attending and decisioning bulk number of documents received through email, application, portal and hot transfer calls
  • Verification of application and correcting if any data mismatch with customer credentials
  • Submission of application with valid and correct documents as requested by clients
  • Help customer to FastTrack their product approval and promoting paperless approval
  • Communicating customers through email and calls for process verification and product details
  • Promoting mobile application and brand by using correct templets
  • Collaborated with various internal departments to verify that all requested modifications are accurate and satisfactory
  • Supervised and trained new employees
  • Organizing customer feedback to create a working solution to recurring problems
  • Accurate data input and maintenance of client information in CRM system
  • Receiving and processing of all in-coming and out-going mails
  • Provides accurate information to public and internal clients in a clear, courteous and professional manner
  • Have used Ameyo, Netcore, CRM
  • Perform other duties as assigned.

Collection Executive

Muthoot Finance
03.2016 - 07.2017
  • Calling to the customers to remind their due date of installment
  • Reminder calls to delinquent customers who failed to make the EMI payment
  • Explain the consequences to customer of not paying on time
  • Provide the options of payment channels for making the payment
  • Fix appointment for the field collections team if customer asks for collecting payment from home
  • Follow up with the customers till the payment is received
  • Ensure that all details of the calls & update on collections is updated on the system as per the process.

Education

B.com -

Andhra University
Visakhapatnam
05.2016 - 05.2019

Skills

Leadership and team building

undefined

Timeline

Sr. Team Leader

Navi FinServ ltd
09.2020 - Current

Sr. Associate

Neuron Credit Pvt Ltd
09.2019 - 05.2020

Sr. Customer Relationship Officer

Bank Bazaar.com
03.2018 - 08.2019

B.com -

Andhra University
05.2016 - 05.2019

Collection Executive

Muthoot Finance
03.2016 - 07.2017

Similar Profiles

CREATE PROFILE
Sai GirishSales, Tele And Field Collection, Credit And Operations.