Sai Hemanth Kumar

Tech-savvy professional with advanced training and approximately 4 years of experience in customer service. Demonstrates a strong track record of delivering above-average results to delight customers and drive internal enhancements.

English - Full Professional Proficiency, Telugu - Native or Bilingual Proficiency, Hindi - Limited Working Proficiency

Involvement in community service or non-profit organizations, particularly those focused on education or technology access, Passion for exploring data patterns and utilizing analytics tools for insights beyond work projects, Keeping up with the latest trends in tech, especially in data management and software development

->Leading broadcasting company (11/2021 - 04/2024), analysis and maintenance of data quality in CRM database, along with maintaining the business systems for the client in the telecommunication industry across the United Kingdom and Ireland, processed and executed client requests by using different SQL queries on the CRM database platform, depending upon the task, to update the customer database for the customer to have a seamless experience with the client services Tuning of PL/SQL statements to provide the desired results., Responsible for critical and high-priority issues of customers. Proactively working on data fixes to reduce the overall Customer Resolution issues and improving Data Quality on the CRM Platform.

->Worked as an Data Analyst at Sainsbury’s from (04/2024-02/2025), supporting over 60 upstream and downstream teams. Managed file transfers using KSH scripting and performed SQL queries to update and validate critical data. Actively resolved incidents and service requests using ServiceNow (SNOW), ensuring smooth data operations. Collaborated with cross-functional teams to maintain data accuracy and system reliability.

Received a Thank You Award for exceptional performance and dedication to client satisfaction, recognizing my contributions to improving data quality and resolving critical issues