Sai Kalyan Chakravarthy Bezawada

Key Responsibilities
1. ATM Fleet Management: Oversee the deployment, maintenance, and monitoring of ATMs across various locations.
2. Cash Management: Ensure adequate cash availability, manage cash replenishment, and minimize cash shortages or overages.
3. ATM Maintenance: Coordinate with vendors and internal teams for regular maintenance, repairs, and upgrades of ATMs.
4. Security and Compliance: Ensure adherence to security protocols, regulatory requirements, and industry standards for ATM operations.
5. Customer Service: Handle customer complaints, resolve issues, and provide support for ATM-related queries.
6. Operational Efficiency: Analyze and improve processes to optimize ATM uptime, reduce downtime, and enhance overall operational efficiency.
7. Team Management: Supervise and support team members, provide training, and ensure they are equipped to handle their responsibilities.
8. Reporting and Analytics: Generate reports on ATM performance, cash usage, and other key metrics to inform business decisions.
9. Vendor Management: Coordinate with vendors for ATM hardware, software, and services, ensuring timely delivery and quality support.
10. Continuous Improvement: Identify areas for improvement and implement changes to enhance ATM operations, customer experience, and business outcomes.

Additional Responsibilities
1. Budgeting and Cost Control: Assist in managing budgets, forecasting expenses, and controlling costs related to ATM operations.
2. Risk Management: Identify and mitigate potential risks associated with ATM operations, such as security breaches or cash handling errors.
3. Compliance with Regulations: Ensure adherence to relevant laws, regulations, and industry standards governing ATM operations.
4. Stakeholder Communication: Collaborate with internal stakeholders, such as operations teams, finance, and marketing, to ensure alignment and effective communication.

• Established rapport with potential clients to arrange meetings and foster relationships.
• Planned and oversaw innovative marketing initiatives for business growth.
• Researched organizations and individuals to identify new business opportunities.
• Increased value of existing customers while attracting new clientele.
• Developed and explored new markets to enhance sales performance.
• Attended conferences, meetings, and industry events to network and promote services.
• Created quotes and proposals tailored to client needs.
• Set goals for development team and ensured achievement of business objectives.

Key Responsibilities
1. Project Planning: Develop and manage project plans, timelines, and budgets to ensure successful project delivery.
2. Stakeholder Management: Collaborate with cross-functional teams, including design, marketing, and operations, to ensure alignment and effective communication.
3. Brand Strategy: Work closely with clients to understand their brand vision, goals, and objectives, and develop strategies to achieve them.
4. Creative Direction: Provide input on creative concepts, ensuring they align with the client's brand identity and project objectives.
5. Budget Management: Manage project budgets, track expenses, and ensure cost-effective delivery.
6. Timeline Management: Develop and manage project timelines, ensuring timely completion and meeting deadlines.
7. Risk Management: Identify and mitigate potential risks, such as delays, budget overruns, or scope changes.
8. Quality Assurance: Ensure high-quality deliverables, meeting client expectations and project requirements.
9. Client Communication: Provide regular project updates, progress reports, and ensure client satisfaction.
10. Team Management: Lead and manage project teams, including designers, writers, and other stakeholders.

Additional Responsibilities
1. Market Research: Conduct market research to stay up-to-date on industry trends, competitor analysis, and consumer behavior.
2. Brand Guidelines: Develop and maintain brand guidelines to ensure consistency across all marketing channels.
3. Campaign Execution: Oversee the execution of marketing campaigns, including launch, promotion, and evaluation.
4. Metrics and Analysis: Track and analyze project metrics, such as engagement, sales, and ROI, to measure success and inform future projects.
5. Continuous Improvement: Identify areas for improvement and implement changes to enhance project delivery, efficiency, and effectiveness.

Key Responsibilities
1. Team Management: Lead and manage a team of customer service representatives, providing coaching, training, and guidance to ensure excellent customer service.
2. Call Handling: Oversee the handling of inbound and outbound calls, ensuring that customer queries are resolved efficiently and effectively.
3. Service Level Agreement (SLA) Management: Ensure that the contact centre meets its SLA targets, including first-call resolution, average handling time, and customer satisfaction.
4. Quality Assurance: Monitor and evaluate the quality of customer interactions, providing feedback and coaching to improve performance.
5. Workforce Management: Manage workforce planning, scheduling, and forecasting to ensure adequate staffing levels and optimal resource utilization.
6. Customer Feedback: Collect and analyze customer feedback to identify areas for improvement and implement changes to enhance customer experience.
7. Issue Escalation: Handle escalated customer issues, providing resolution and ensuring customer satisfaction.
8. Reporting and Analytics: Generate reports on key performance indicators (KPIs), including call volume, resolution rates, and customer satisfaction.
9. Process Improvement: Identify opportunities for process improvements and implement changes to enhance efficiency, productivity, and customer experience.
10. Stakeholder Management: Collaborate with internal stakeholders, including sales, marketing, and operations teams, to ensure alignment and effective communication.

Key Responsibilities
1. ATM Fleet Management: Manage and maintain the ATM fleet for each bank, ensuring uptime, availability, and optimal performance.
2. Cash Management: Ensure adequate cash availability, manage cash replenishment, and minimize cash shortages or overages.
3. ATM Maintenance: Perform regular maintenance, repairs, and upgrades of ATMs to ensure smooth operation and minimize downtime.
4. Security and Compliance: Ensure adherence to security protocols, regulatory requirements, and industry standards for ATM operations.
5. Network and Communication: Manage and maintain the network and communication infrastructure for ATMs, ensuring secure and reliable connectivity.
6. Troubleshooting and Support: Provide timely troubleshooting and support for ATM-related issues, ensuring prompt resolution and minimizing downtime.
7. Reporting and Analytics: Generate reports on ATM performance, cash usage, and other key metrics to inform business decisions.
8. Vendor Management: Coordinate with vendors for ATM hardware, software, and services, ensuring timely delivery and quality support.
9. Compliance with Bank Requirements: Ensure adherence to each bank's specific requirements, policies, and procedures for ATM operations.
10. Continuous Improvement: Identify areas for improvement and implement changes to enhance ATM operations, customer experience, and business outcomes.

Additional Responsibilities
1. ATM Upgrade and Migration: Plan and execute ATM upgrades and migrations to ensure seamless transition and minimal disruption to customers.
2. Cash Recycling and Deposit: Manage cash recycling and deposit processes, ensuring efficient and secure handling of cash.
3. ATM Security and Risk Management: Identify and mitigate potential security risks and threats to ATM operations, ensuring the safety of customers and assets.
4. Customer Support: Provide support to customers, addressing their queries and concerns related to ATM operations.
5. Bank-Specific Requirements: Ensure adherence to each bank's specific requirements, such as branding, signage, and marketing materials.

Key Responsibilities
1. Process Training: Develop and deliver training programs for new hires and existing team members to ensure they understand the technical support process and procedures.
2. Team Leadership: Lead and manage a team of technical support agents, providing guidance, coaching, and feedback to ensure excellent customer service and process adherence.
3. Technical Support: Provide technical support to customers, resolving issues and troubleshooting problems with Samsung mobile devices.
4. Process Improvement: Identify areas for process improvement and implement changes to enhance efficiency, productivity, and customer satisfaction.
5. Quality Assurance: Monitor and evaluate the quality of technical support interactions, providing feedback and coaching to improve performance.
6. Performance Management: Manage team performance, including metrics such as first-call resolution, average handling time, and customer satisfaction.
7. Communication: Communicate with internal stakeholders, including product teams and operations, to ensure alignment and effective support.
8. Knowledge Base Management: Develop and maintain a knowledge base of technical support information, including troubleshooting guides and FAQs.
9. Training Materials Development: Create and update training materials, including manuals, guides, and presentations.
10. Metrics and Reporting: Track and report on key performance indicators (KPIs), including customer satisfaction, first-call resolution, and average handling time.

Additional Responsibilities
1. New Hire Training: Develop and deliver comprehensive training programs for new hires, ensuring they are equipped to provide excellent technical support.
2. Ongoing Training and Development: Provide ongoing training and development opportunities for team members to enhance their technical skills and knowledge.
3. Process Documentation: Develop and maintain process documentation, including procedures, guidelines, and checklists.
4. Team Collaboration: Foster a collaborative team environment, encouraging teamwork and knowledge sharing among team members.
5. Customer Feedback: Collect and analyze customer feedback to identify areas for improvement and implement changes to enhance customer satisfaction.

• Customer Support Executive

• Customer Support Executive