SAI KIRAN C

• Managed a team of 25 across multiple departments including Sales, Cash, Admin, and Product.
• Reporting duty half an hour before the showroom opening.
• Checking the display, lighting, cleaning of the store, staff grooming are as per the check list before opening the showroom.
• Taking effective control of respective floor[counters] including personnel, sales, stock, security, maintenance, customer care etc.,
• Monitoring job responsibilities of the assistant managers and sales executive without any deviation and have the powers.
• We have to take special care of the following in respect of the customer:

To receive customers and take them to the respective counters and allocate executives to serve them.

To Ensure that customers are correctly allocated to the executives and take measures to accommodate maximum customers in front of the counters.

Maintaining a careful watch on the executives when they deal with the customers and not hesitate to step in if required.

To ensure that the executives attend to one customer at a time and maintain eye contact with them.

To ensure that the executives keep not more than five necklace trays or not more than one display tray for other items in front of the customers.

To ensure that the customers are completely satisfied. If the satisfaction of the customer is beyond the capabilities / powers of the executives, then to take over from the executives.

Any complaints received from the customers are to be deal with tactfully and to the complete satisfaction of the customer. If required, the complaint may be referred to the concerned Branch Manager.

Co-ordinate with the product manager to ensure adequate and continuous supply at all times and to maintain correct stock levels at the counters.

Following the discount policy correctly and refer to the concerned Branch Manager/ Showroom Manager if required.

Maintaining adequate records of our allocate counters to facilitate discussions and solutions in the weekly and monthly review meetings.

Keeping records of the achievements of the executives under our control.

Doing telephone at regular intervals to the regular and high-net-worth individual & document customers in order to maintain a good relationship.

Checking the smooth flow of the stock to the counters, in case of any difficulties he/she should intimate to branch manager and deputy manager – product development.

• Maintaing fast moving jewellery product details and developing product documentation to communicate upcoming features and products to internal teams.
• Reviewing every week with staff and understanding the changes and developments of jewellery and attending Head office monthly review meeting with all necessary documents for proper understanding and maintaining the proper needy products at store.
• Coordinated design meetings and decisions with internal departments and teams.
• Following woth staff for checking every product indeed and maintaining QC and updating the same to HOD for any changes,damages and taking approvals for necessary actions.
• Merchandising total store and maintaining proper displaying of products.
• Continuously monitored customer feedback,to gather insightful data for future iterations or updates.

• Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
• Created customer support strategies to increase customer retention.
• Resolved customer complaints efficiently with appropriate solutions.
• Maintaining proper data of customers and feedbacks in all categories and updating the same to related department for quick resolutions.

• Managed team of 8 effectively.
• Effectively addressed customer concerns, ensuring satisfaction and brand loyalty.
• Boosted new employees' confidence and sales skills through comprehensive training.
• Assisted sales team with completing customer transactions and managing issues.
• Coordinated with headquarters to ensure timely completion of operational actions.
• Trained new associates in successful sales and performance strategies.

• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Maintaing proper grooming standards and attending training programs to grome as a professional sales person.
• Researched sales opportunities and possible leads to exceed sales goals and increase profits.
• Implementing high and cross sales process for high target achievements.
• Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
• Analyzed sales data regularly target vs achievements to monitor progress towards goals and make necessary adjustments to strategy as needed for target achievements.

PBO phone banking officer.

Conducted outbound calls to discuss product utility billing services.

Guided customers in utilizing the service effectively.