Sai Krishna

Sales Executive

Aptronix (Apple Premium Reseller) | May 2023 – Present

• Personalized Customer Engagement: Delivered high-quality customer interactions by actively listening, understanding individual needs, and recommending the right Apple products, services, and accessories to enhance ownership and satisfaction. Built trust by guiding customers through AppleCare, financing, and upgrade options to simplify their decision-making process.

• Sales and Product Expertise: Consistently achieved sales targets by demonstrating deep knowledge of the Apple ecosystem—including iPhone, iPad, Mac, and accessories—and clearly communicating value in a way customers could relate to. Stayed up to date with new product launches and continuously educated myself and others to improve the customer experience.

• Operational Accuracy & Support: Maintained accurate records of daily sales activity and customer interactions. Collaborated with team members to ensure smooth store operations, especially during high-traffic periods, and contributed to a supportive, inclusive environment by sharing knowledge and helping others grow.

Shift Supervisor

Tata Starbucks |2019 – 2023

• Customer-Centric Service Leadership: Led front-of-house operations during high-volume shifts by anticipating customer needs, resolving concerns with empathy, and delivering tailored recommendations. This focus on personalization helped cultivate loyalty and a welcoming in-store experience, mirroring Apple’s customer-first culture.

• Team Mentorship & Training: Promoted to Shift Supervisor and Coffee Master for demonstrating leadership, product expertise, and training effectiveness. Mentored new partners in operational procedures, customer interaction, and product knowledge, fostering a collaborative and growth-oriented team environment.

• Operational Responsibility & Promotional Execution: Ensured compliance with cash handling and inventory procedures while managing store readiness. Successfully led the launch of seasonal promotions and new product rollouts by educating both customers and team members, increasing engagement and product adoption.