Sai Krish V S
VNRA 3, TKD Road, Thiruvananthapuram, Kerala
Summary
Experienced Technical Support Engineer with 13 years of experience. Skilled in resolving downtime, integrating new hardware, troubleshooting complex issues, and optimizing system performance. Proven track record of delivering efficient support, minimizing disruptions, and ensuring customer satisfaction in fast-paced and dynamic environments.
Overview
13
13
years of professional experience
Work History
Senior Conversion Specialist
Deluxe
05.2023 - Current
- Focused on the conversion of subtitles in various formats.
- Expedited project completion by efficiently managing time and prioritizing tasks according to deadlines.
- Worked well in a team setting, providing support and guidance to colleagues.
- Collaborated effectively with other departments to ensure the timely delivery of files.
- Handled high-priority titles, including Dune 2, Citadel, and Call Me Bae.
- Trained new joiners on processes and best practices.
- Headed urgent projects, effectively distributing work among the team to ensure timely completion with minimal errors.
- Audited the work of new team members to ensure files were processed accurately and according to guidelines.
- Served as the point of contact for other departments in the absence of the manager, ensuring smooth communication and workflow.
Technical Support Engineer 1
Deluxe
06.2019 - 04.2023
- Responsible for the intact delivering motion pictures to theatres in the United States and Canada via satellite on an average of 5 movies per week.
- Support the live telecasting of events (AEW | All Elite Wrestling)
- Analyzed problems to pick out troubleshooting strategies wanted for short remediation.
- Perform troubleshooting and incident response on the systems.
- Communicate with site technicians or third parties responsible for resolution.
- RAID 5 monitoring and troubleshooting.
- Monitors Alarms in 2800 Centos based server using Fazzt Professional Client software program.
- Trained new joiners.
- Troubleshoot problems and diagnosed system faults.
- Achieved service time and quality targets.
- Responded to customer emails, calls and live chat regarding technical malfunctions and issues to fix remotely.
- Provided clear and concise step-by-step technical support to guide clients.
- Managed daily server backups on computers to avoid data loss from computer malfunctions.
- Used remote access to navigate and link to customer computers.
- Kept computer hardware in excellent working condition through regular maintenance and inspections.
- Logged and completed reports to submit technical details to management.
- Investigated reports of system errors to try to reproduce problems and trace faults.
- Aided management in designing training manuals for usage and troubleshooting.
Senior operations executive
Aegis
11.2016 - 06.2019
- Maximized customer engagement and satisfaction by delivering excellent customer service
- Increased company profits through performance optimization strategies and efficiency improvements
- Ensured prompt follow-up and minimized excessive calls.
- Streamlined productivity initiatives through compliance with restaurant protocols.
- Identified strengths and weaknesses at multiple organisational levels to formulate holistic picture.
Customer Support Associate
24/7 Recruitment
01.2015 - 10.2016
- Tracking the order status of customer
- Providing solutions for customer queries
- Established warm and friendly rapport whilst interacting with customers by phone, email and on live chat.
- Supported customer satisfaction, addressing escalated complaints with diplomacy and acknowledgment.
- Addressed customer service enquiries quickly and accurately.
- Assisted customers with important purchasing choices, identifying needs and employing product expertise to make appropriate suggestions.
- Resolved customer queries over phone and by email.
- Employed knowledge of latest company policies, escalating critical issues and monitoring queries in line with best practices.
Hardware Service Engineer
Responsible Systems
07.2008 - 11.2010
- Configuration of Net gear firewall Pro Safe FVS338
- Configuration of CISCO firewall
- Headed the ‘Local Area Network' Configuration of the new network system
- Provided support of IT hardware, software and networking systems
- Planned and coordinated test regimes for compatibilities of new hardware components and software
- Administered and supported the Windows 2003 Server
- Mentored and supervised the daily routine of junior support staff
- Developed excellent working knowledge of industry trends and improvements in processes.
Education
Bachelor of Computer Applications -
Monad University
01-2013
Microsoft Certified Professional Windows Server 2003 windows -
Aptech Global Learning Solutions
2010
B-Tech - Computer Science & Engineering (Course Completed)
Rajasthan Vidyapeeth University
2008
Highes Secondery -
Pallithura Higher Secondary School
01-2004
Skills
- Proficient in Windows Server and desktop environments
- Proficient in Visual BasicNET
- Experienced in Excel, Word, and PowerPoint
- Skilled in using Adobe Photoshop
- Expertise in Microsoft IIS configuration
- VMware infrastructure management
- Directory services management
- Data recovery techniques
Languages
English
Upper intermediate (B2)
Hindi
Intermediate (B1)
B1
Tamil
Intermediate (B1)
B1
Malayalam
Bilingual or Proficient (C2)
Kannada
Beginner (A1)
Education
other,other
Hobbies
- Trekking & Camping
- Chess
Timeline
Senior Conversion Specialist
Deluxe
05.2023 - Current
Technical Support Engineer 1
Deluxe
06.2019 - 04.2023
Senior operations executive
Aegis
11.2016 - 06.2019
Customer Support Associate
24/7 Recruitment
01.2015 - 10.2016
Hardware Service Engineer
Responsible Systems
07.2008 - 11.2010
Microsoft Certified Professional Windows Server 2003 windows -
Aptech Global Learning Solutions
B-Tech - Computer Science & Engineering (Course Completed)
Rajasthan Vidyapeeth University
Highes Secondery -
Pallithura Higher Secondary School
Bachelor of Computer Applications -
Monad University
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