SAI KUMAR THODE
Hyderabad
Summary
Results-driven IT professional with TCS experience, excelling in incident and change management. Demonstrated expertise in deploying applications and analyzing IT problems, enhancing operational efficiency. Skilled in ITSM tools and data analysis, with strong quantitative abilities to resolve issues swiftly, minimizing downtime and maximizing productivity.
Overview
3
3
years of professional experience
Work History
Service Desk Analyst
TCS
Mumbai
02.2022 - Current
- Analyzed and resolved IT problems to achieve complete resolution for customers with minimal productivity loss.
- Developed detailed reports on system performance metrics for management review.
- Provided first-level technical support to customers with IT related issues.
- Routed, tracked and managed client's service desk tickets from inception to close and documented issues and results.
Itsm
TCS
Mumbai
02.2022 - Current
- Raised CRs for the requesters as per management requirements to perform the change in production
- Documented detailed requirements for changes and improvements made during the design phase of an ITSM project.
- Analyzed root cause of incidents using problem management tools such as ITSM.
- Documented IT infrastructure changes in accordance with established change management protocols.
- Implemented changes according to established change management processes.
Incident Analyst
TCS
Mumbai
02.2022 - Current
- Maintained a database of all reported incidents including details such as severity level, status, resolution time.
- Coordinated security updates to avoid outages and downtime.
- Used penetration testing tools to identify weaknesses in security systems.
- Coordinated with vendors and IT teams to ensure timely resolution of any identified incidents.
- Created dashboards for tracking key performance indicators relevant to incident management processes.
Release Management
TCS
Mumbai
02.2022 - Current
- Deployed applications into production environments following strict release management procedures.
- Built scripts to automate common tasks associated with release management operations.
- Maintained up-to-date technical knowledge of industry best practices related to build and release management activities.
- Deployed changes into production environments following established release management procedures.
- Deployed new versions of software releases in production environment following established release management process.
Education
B.Tech -
Annamacharya Institute of Sciences and Technology
Hyderabad01.2021
Diploma -
Mahaveer Institute of Science And Technology
Hyderabad01.2018
SSC -
Chinna Munshi Public School
Mancherial01.2015
Skills
- Quantitative and problem solving skills
- Incident management
- Change management
- Service desk operations
- Database maintenance
- Application deployment
- Problem management
- ITSM Tool
Languages
Telugu
First Language
English
Proficient (C2)
C2
Hindi
Advanced (C1)
C1
Timeline
Service Desk Analyst
TCS
02.2022 - Current
Itsm
TCS
02.2022 - Current
Incident Analyst
TCS
02.2022 - Current
Release Management
TCS
02.2022 - Current
B.Tech -
Annamacharya Institute of Sciences and Technology
Diploma -
Mahaveer Institute of Science And Technology
SSC -
Chinna Munshi Public School
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